-
Yes. As a Mitel Platinum Partner, Britannic delivers full deployment, optimisation, integration and ongoing support for MiCollab, ensuring it works seamlessly within your Mitel estate and broader environment.
-
Yes. Our UK-based engineers provide 24x7x365 support, with escalation to Mitel Tier 4 if required.
-
Absolutely. While our headquarters is in the UK, we work with approved partners to deliver consistent support worldwide.
-
We maintain industry-leading SLAs for uptime, response, and resolution.
-
Yes, we routinely scan Mitel systems for vulnerabilities, configuration weaknesses, and fraud risks.
-
Yes, including Microsoft Teams, Zoom, Google Workspace, CRM systems, and other third-party applications.
-
Yes, with 100% uptime and 99.999% SLA guarantees.
-
Yes, we run ongoing workshops and seminars with clients and Mitel to ensure teams are fully trained and able to leverage new functionality.
-
Through KPIs, quarterly service reviews, customer satisfaction surveys, and detailed reporting.
-
Zoom Phone is a cloud-based business phone system that delivers enterprise-grade VoIP calling, PBX features, AI-enhanced productivity tools and global PSTN coverage. It enables users to make and receive calls from desktop, mobile or SIP desk phones through Zoom’s secure cloud platform.
-
