FAQs

MiContact Centre Business provides real-time dashboards, historical reports, queue analytics, sentiment insights (with add-ons) and supervisor alerts for proactive management.

Yes. With over 20 years as a Mitel partner and experience delivering hundreds of contact centre solutions, Britannic provides full implementation, integration, optimisation and ongoing support.

Mitel MiVoice Business is used as a business phone system and unified communications platform, providing voice calling, call control and communications across office, hybrid and remote teams.

MiVoice Business is a flexible PBX platform that can run on-premises, in the cloud or in a hybrid setup, giving organisations more deployment choice than cloud-only phone systems.

MiVoice Business is designed for organisations of any size and can scale from small teams to large, multi-site enterprises as business needs grow.

Yes. MiVoice Business supports desk phones, softphones and mobile clients, allowing employees to make and receive business calls wherever they are

MiVoice Business offers greater flexibility in deployment and control, supporting on-premises, private cloud and hybrid environments, whereas many cloud PBX solutions are cloud-only.

Yes. MiVoice Business provides the core voice and call control layer and integrates with collaboration tools such as Mitel MiCollab for messaging, conferencing and team collaboration.

Yes. MiVoice Business integrates with Mitel contact centre solutions, including MiContact Centre Business, to support customer service and omnichannel engagement.

MiVoice Business is designed for business-critical communications and includes enterprise-grade security, resilience and reliability to support continuous operations.