FAQs

Five9 integrates with leading CRM and UC systems such as Salesforce, ServiceNow, Microsoft and Zoom. These integrations enable real-time data sharing and smoother agent workflows.

Yes. Agents and supervisors access the platform through a browser-based desktop, making it ideal for hybrid and remote working models.

Traditional contact centres rely on on-premise infrastructure and siloed channels. Five9 delivers a cloud-based, AI-enabled platform with unified voice and digital engagement.

No. Five9 uses a flexible, modular licensing model that allows you to start with core contact centre capabilities and add additional features over time as your business needs evolve. This makes it easier to scale at your own pace and invest only in the functionality that delivers value today.

Deployment times vary depending on complexity and integrations. Cloud delivery typically allows faster deployment than traditional on-premise solutions.

Yes. The platform is built with enterprise-grade security and compliance controls, supporting regulated and mission-critical environments. 

The platform is suited to organisations that manage high volumes of customer interactions and want to improve efficiency, scalability and customer experience through cloud and AI-driven CX.

An auto dialler is a system that automatically places outbound calls and connects live answers to available agents. It removes the need for manual dialling and helps outbound teams operate more efficiently.

Five9 auto diallers control call pacing, detect call outcomes such as answering machines or busy signals, and route connected calls to agents in real time. Dialling behaviour is adjusted based on agent availability and campaign rules.

Five9 supports multiple dialling modes, including predictive, progressive, power, preview and TCPA-compliant manual dialling. This allows organisations to match dialling strategy to team size, use case and compliance requirements.