FAQs

Yes. The solution integrates next-generation firewall protection, encrypted VPN tunnels and advanced threat prevention directly at the WAN edge, rather than relying on separate security appliances.

Yes. The platform supports MPLS, broadband and cellular connectivity within the same architecture. Many organisations retain MPLS as part of a hybrid SD-WAN deployment.

Britannic provides continuous monitoring through its Network Operations Centre (NOC), including real-time performance visibility and proactive alerting. Deployment, transition and lifecycle management are delivered under structured project governance.

Yes. NetX SmartLink connects Amazon Alexa devices directly to business telephony systems, allowing users to make and receive calls using voice commands. Each Alexa device can be assigned its own telephone number, enabling organisations to extend communications beyond traditional handsets and create a more accessible user experience.

Yes. With NetX SmartLink, Alexa devices can make and receive both internal and external phone calls within commercial environments. This enables care providers, housing organisations and hospitality businesses to deliver hands-free communication through familiar voice technology while integrating with existing telephony and communication systems.

Yes. NetX SmartLink enables Alexa devices to function as a voice-activated communication system within care homes and supported living environments. Residents can contact carers, support teams or family members using simple voice commands, helping improve accessibility, communication speed and resident wellbeing while reducing reliance on traditional telephony devices.

NetX SmartLink is a voice-enabled communication solution that connects Amazon Alexa devices to business telephony systems. It enables users to make and receive calls using simple voice commands while benefiting from dedicated telephone numbers and intelligent call routing. Designed for care, supported living and hospitality environments, it helps improve accessibility, communication and user engagement.

Yes. NetX SmartLink integrates with existing telephony, contact centre and communication environments, allowing organisations to introduce voice-enabled communication without replacing infrastructure. Calls can be routed into existing workflows and teams, helping improve accessibility while maintaining established operational processes and customer service environments.

Yes. NetX SmartLink can support GDPR and UK GDPR compliance when implemented alongside appropriate organisational policies and data management processes. Organisations retain control over communication data and user access while benefiting from secure telephony infrastructure that supports privacy, governance and regulatory requirements.

MPLS (Multiprotocol Label Switching) is a private networking technology used to connect multiple sites over dedicated circuits. It routes traffic across predefined paths using label-based forwarding, allowing consistent performance and defined quality of service for business-critical applications.