FAQs

SD-WAN (Software-Defined Wide Area Network) is a software-based approach to managing connectivity between sites, data centres, cloud platforms and remote users. It dynamically routes traffic across multiple links, such as MPLS, broadband and 4G/5G, based on real-time performance and application requirements.

MPLS uses dedicated, carrier-managed circuits with predefined routing paths, offering predictable performance. SD-WAN overlays software-defined control across multiple transport types and dynamically selects the best path based on network conditions and business policy.

SD-WAN is not a direct replacement for MPLS in every scenario. Many organisations use both together, combining MPLS reliability with SD-WAN’s flexibility and application-aware routing capabilities. 

SD-WAN can optimise performance by dynamically steering traffic based on real-time link conditions. It prioritises critical applications and automatically re-routes traffic if a link degrades.

Britannic delivers a Managed Secure SD-WAN built on Fortinet’s converged platform, combining SD-WAN, next-generation firewall and advanced routing in a single architecture. The service includes structured project governance, 24/7 NOC monitoring and ongoing optimisation.

Yes. The solution integrates next-generation firewall protection, encrypted VPN tunnels and advanced threat prevention directly at the WAN edge, rather than relying on separate security appliances.

Yes. The platform supports MPLS, broadband and cellular connectivity within the same architecture. Many organisations retain MPLS as part of a hybrid SD-WAN deployment.

Britannic provides continuous monitoring through its Network Operations Centre (NOC), including real-time performance visibility and proactive alerting. Deployment, transition and lifecycle management are delivered under structured project governance.

Yes. NetX SmartLink connects Amazon Alexa devices directly to business telephony systems, allowing users to make and receive calls using voice commands. Each Alexa device can be assigned its own telephone number, enabling organisations to extend communications beyond traditional handsets and create a more accessible user experience.

Yes. With NetX SmartLink, Alexa devices can make and receive both internal and external phone calls within commercial environments. This enables care providers, housing organisations and hospitality businesses to deliver hands-free communication through familiar voice technology while integrating with existing telephony and communication systems.