FAQs

Yes. NetX SmartLink enables Alexa devices to function as a voice-activated communication system within care homes and supported living environments. Residents can contact carers, support teams or family members using simple voice commands, helping improve accessibility, communication speed and resident wellbeing while reducing reliance on traditional telephony devices.

NetX SmartLink is a voice-enabled communication solution that connects Amazon Alexa devices to business telephony systems. It enables users to make and receive calls using simple voice commands while benefiting from dedicated telephone numbers and intelligent call routing. Designed for care, supported living and hospitality environments, it helps improve accessibility, communication and user engagement.

Yes. NetX SmartLink integrates with existing telephony, contact centre and communication environments, allowing organisations to introduce voice-enabled communication without replacing infrastructure. Calls can be routed into existing workflows and teams, helping improve accessibility while maintaining established operational processes and customer service environments.

Yes. NetX SmartLink can support GDPR and UK GDPR compliance when implemented alongside appropriate organisational policies and data management processes. Organisations retain control over communication data and user access while benefiting from secure telephony infrastructure that supports privacy, governance and regulatory requirements.

MPLS (Multiprotocol Label Switching) is a private networking technology used to connect multiple sites over dedicated circuits. It routes traffic across predefined paths using label-based forwarding, allowing consistent performance and defined quality of service for business-critical applications.

MPLS uses dedicated, carrier-managed circuits with controlled routing and predictable performance. SD-WAN overlays software-defined control across multiple transport types, including internet connectivity, and dynamically selects routes based on real-time network conditions.

Yes. MPLS remains widely used for organisations that require predictable latency, strong quality of service controls and private connectivity between sites. It is often deployed alongside SD-WAN in hybrid WAN architectures.

MPLS operates over private carrier networks rather than the public internet, which reduces exposure to external threats. Additional security controls such as firewalls and segmentation can be layered within the WAN design.

Britannic’s MPLS WAN includes private circuit connectivity between sites, quality of service configuration, carrier-agnostic design options and integration with public cloud platforms such as Microsoft Azure, AWS and Google Cloud.

Yes. Direct connectivity to Microsoft Azure, AWS and Google Cloud can be incorporated into the MPLS routing structure, allowing cloud environments to operate as part of the wider private WAN.