FAQs

NetX SmartLink is a SIP gateway that connects Amazon Alexa Smart Properties directly to contact centres. It converts Alexa voice calls into telephony sessions and assigns each device a unique UK direct dial number for secure two-way communication.

Yes. NetX SmartLink integrates into existing SIP-based contact centre and alarm receiving centre platforms without requiring new agent software.

Yes. The solution supports care homes, supported living, housing associations, hotels and holiday parks where voice-enabled communication improves accessibility and operational efficiency.

Yes. Each device is assigned a unique UK DDI, inbound calls can be restricted to approved contacts and communication flows through secure, controlled infrastructure.

MPLS (Multiprotocol Label Switching) is a private networking technology used to connect multiple sites over dedicated circuits. It routes traffic across predefined paths using label-based forwarding, allowing consistent performance and defined quality of service for business-critical applications.

MPLS uses dedicated, carrier-managed circuits with controlled routing and predictable performance. SD-WAN overlays software-defined control across multiple transport types, including internet connectivity, and dynamically selects routes based on real-time network conditions.

Yes. MPLS remains widely used for organisations that require predictable latency, strong quality of service controls and private connectivity between sites. It is often deployed alongside SD-WAN in hybrid WAN architectures.

MPLS operates over private carrier networks rather than the public internet, which reduces exposure to external threats. Additional security controls such as firewalls and segmentation can be layered within the WAN design.

Britannic’s MPLS WAN includes private circuit connectivity between sites, quality of service configuration, carrier-agnostic design options and integration with public cloud platforms such as Microsoft Azure, AWS and Google Cloud.

Yes. Direct connectivity to Microsoft Azure, AWS and Google Cloud can be incorporated into the MPLS routing structure, allowing cloud environments to operate as part of the wider private WAN.