FAQs

MIA securely stores meeting conversations, decisions, actions and business context in a searchable repository. This helps organisations preserve institutional knowledge, improve employee handovers, reduce duplicated work and retain customer context over time. Teams can quickly access historical discussions and decision-making without relying on fragmented personal notes or recordings.

Microsoft Copilot is primarily designed as a personal productivity assistant within the Microsoft ecosystem. MIA is an enterprise meeting intelligence platform focused on governance, organisational memory, workflow integration and cross-platform meeting management. It also helps organisations address Shadow AI risks by providing secure, governed control over meeting intelligence across Teams, Zoom and Google Meet.

MIA helps legal, compliance-focused and regulated organisations securely manage meeting intelligence through governance controls, configurable storage policies and searchable records. It improves visibility over sensitive discussions, supports compliance requirements and strengthens operational continuity. By securely managing confidential operational, financial and customer-related conversations, MIA helps organisations maintain greater control over sensitive meeting data and organisational knowledge.

Real-time AI translation enables contact centre agents and customers to speak different languages while maintaining a natural conversation. The technology listens, translates and delivers speech in near real time, allowing both parties to communicate in their preferred language. This helps organisations improve customer experience, increase accessibility and provide multilingual support without requiring multilingual agents.

Real-time AI translation uses speech recognition, natural language processing and machine learning to understand spoken language, translate it and deliver translated speech during the conversation. The process happens in near real time, enabling natural two-way communication between agents and customers while maintaining context, accuracy and conversational flow.

Yes. NetTranslate allows customers to speak in their preferred language while agents continue speaking their own. The platform translates both sides of the conversation in real time, enabling clear communication without interpreters or multilingual staff. This helps organisations provide more inclusive customer service and support a broader customer base.

Yes. NetTranslate provides real-time AI voice translation during live customer conversations. Both participants can speak naturally in their chosen language while translations are delivered almost instantly. This enables contact centres, public sector organisations and customer service teams to communicate effectively without language barriers affecting the customer experience.

Modern AI translation is highly accurate for customer service interactions and continues to improve through advanced language models. Accuracy can vary depending on accents, terminology and audio quality, but NetTranslate is designed to maintain conversational context and meaning, helping organisations deliver reliable multilingual support across customer interactions.

AI translation and human interpreters serve different purposes. Human interpreters remain valuable for highly specialised or sensitive conversations, while AI translation provides instant multilingual communication at scale. NetTranslate helps organisations support more languages, reduce interpreter costs and deliver faster customer service without scheduling delays or availability constraints.

Yes. NetTranslate integrates with Microsoft Teams, enabling real-time language translation during conversations and customer interactions. Users can communicate in their preferred language while the platform translates speech in near real time. This helps organisations improve accessibility, collaboration and multilingual communication across teams, customers and external stakeholders.