FAQs

UCaaS (Unified Communications as a Service) is typically delivered via public cloud, multi-tenant environments, where infrastructure, data processing, and management may be distributed across multiple regions and governed by the provider’s global cloud architecture.

A sovereign communications platform, by contrast, is defined by where and how it is deployed and governed, not by its feature set.

It ensures that communications data, voice traffic, and system operations are:

• Hosted within a defined jurisdiction (e.g. the UK)
• Managed under local legal and regulatory control
• Operated within isolated or dedicated environments rather than shared multi-tenant infrastructure
• Free from dependency on external or non-sovereign cloud control layers

Both UCaaS and sovereign platforms can deliver similar capabilities — such as voice, messaging, collaboration, and customer engagement tools — but the key difference is sovereignty, control, and compliance assurance, not functionality.

Yes, most modern platforms are designed to integrate with CRM, contact centre and business systems. This allows organisations to connect communication with data, workflows and operational processes. 

Traditional systems often lack flexibility, scalability and integration capabilities. Modern platforms enable organisations to adopt new technologies, improve efficiency and manage communication more effectively across channels.

Unlike generic UCaaS platforms, Sovaris™ is a secure, private-instance deployment that combines Mitel’s enterprise telephony with Britannic’s NetX platform, AI capabilities and UK-owned infrastructure. Britannic owns and manages both the platform and the network, ensuring full control, data residency within the UK and alignment with GDPR, removing reliance on third-party providers.

Yes, Sovaris™ integrates with platforms such as Microsoft Teams, Zoom, CPaaS and CCaaS solutions. This allows organisations to extend their existing environment without needing to replace core systems.

Sovaris™ is designed for organisations with strict security, compliance and operational requirements. It provides a controlled environment with secure communication handling and alignment to regulatory standards. 

Yes, Sovaris™ includes AI-driven capabilities such as intelligent routing, automation, analytics and virtual assistants. These features enable organisations to improve efficiency and enhance how communication is managed and delivered.

Sovaris enables organisations to transition from ageing hardware (CAPEX) to a subscription-based model (OPEX), with fixed-term contracts that ensure cost predictability.

While Sovaris can operate over existing networks, it performs best when combined with Britannic’s managed connectivity, enabling end-to-end Quality of Service, monitoring and enhanced security.

No. Sovaris™ is a private-instance platform delivered within Britannic’s UK-based infrastructure. Unlike public cloud environments, it is not multi-tenant, ensuring greater control, security, performance and compliance.