FAQs

Contact centres can improve outbound engagement by using verified messaging, richer communication formats and personalised customer interactions. Branded Messages help increase visibility, trust and response rates by displaying verified sender identities alongside interactive content. This enables organisations to create more engaging customer experiences and reduce ignored or blocked communications.

Residents can simply speak to an Alexa device to instantly contact carers, support teams or family members. NetX SmartLink removes the need to locate, hold or operate a traditional phone, making communication easier for elderly residents, people with disabilities and those with limited mobility or dexterity.

Yes. NetX SmartLink allows residents to make and receive calls through Alexa devices using simple voice commands. Family members can call residents directly, helping maintain regular communication and stronger personal connections. This supports emotional wellbeing, reduces feelings of isolation and makes staying connected easier for everyone involved.

Care homes can reduce loneliness by making communication easier and more accessible. NetX SmartLink enables residents to connect with family, friends and support teams through simple voice commands. By removing barriers to communication, organisations can increase social interaction, improve resident engagement and support overall wellbeing.

Traditional care alarms are primarily designed for emergencies, while Alexa calling supports everyday communication as well as urgent assistance requests. NetX SmartLink enables residents to contact carers, support teams and family members using natural voice commands, helping improve accessibility, engagement and independence beyond emergency-only communication systems.

Pendant alarms provide emergency assistance but rely on users wearing and activating a device. NetX SmartLink uses voice commands through Alexa devices, enabling hands-free communication without wearable technology. Many organisations use both solutions together, combining emergency response capabilities with improved day-to-day communication, accessibility and resident engagement.

Yes. NetX SmartLink enables hotels, serviced accommodation providers and hospitality businesses to use Alexa devices as voice-enabled communication tools. Guests can contact reception, housekeeping and other services using simple voice commands, while staff benefit from more efficient communication. This helps improve guest experience, accessibility and operational efficiency without relying on traditional room phones.

Voice technology helps individuals stay connected, access support and communicate more easily without relying on traditional phones or complex devices. NetX SmartLink enables users to make and receive calls through simple voice commands, helping promote independence, improve accessibility and reduce communication barriers for elderly and vulnerable individuals.

The best communication systems are simple, accessible and easy for residents to use. NetX SmartLink combines Alexa voice technology with business telephony, enabling residents to contact carers, support teams and family members through natural voice commands. This helps improve accessibility, resident engagement, wellbeing and communication across care environments.

Unlimited Cellular Backup is a managed mobile backup connection that helps organisations stay connected when their primary broadband, fibre or Ethernet connection is unavailable. It adds a separate cellular path so critical digital services are not dependent on one fixed line.