FAQs

Yes. NetTranslate allows customers to speak in their preferred language while agents continue speaking their own. The platform translates both sides of the conversation in real time, enabling clear communication without interpreters or multilingual staff. This helps organisations provide more inclusive customer service and support a broader customer base.

Yes. NetTranslate provides real-time AI voice translation during live customer conversations. Both participants can speak naturally in their chosen language while translations are delivered almost instantly. This enables contact centres, public sector organisations and customer service teams to communicate effectively without language barriers affecting the customer experience.

Modern AI translation is highly accurate for customer service interactions and continues to improve through advanced language models. Accuracy can vary depending on accents, terminology and audio quality, but NetTranslate is designed to maintain conversational context and meaning, helping organisations deliver reliable multilingual support across customer interactions.

AI translation and human interpreters serve different purposes. Human interpreters remain valuable for highly specialised or sensitive conversations, while AI translation provides instant multilingual communication at scale. NetTranslate helps organisations support more languages, reduce interpreter costs and deliver faster customer service without scheduling delays or availability constraints.

Yes. NetTranslate integrates with Microsoft Teams, enabling real-time language translation during conversations and customer interactions. Users can communicate in their preferred language while the platform translates speech in near real time. This helps organisations improve accessibility, collaboration and multilingual communication across teams, customers and external stakeholders.

Yes. AI translation can significantly reduce the costs associated with interpreters, multilingual staffing and outsourced language services. By enabling agents to support customers in multiple languages, NetTranslate helps organisations improve efficiency, increase scalability and provide multilingual customer service without substantially increasing operational costs.

Yes. NetTranslate is particularly valuable for organisations that regularly communicate with diverse communities and multilingual service users. Healthcare providers, housing associations and local authorities can improve accessibility, reduce communication barriers and deliver more inclusive services while supporting compliance, customer experience and operational efficiency.

Rich Communication Services, commonly known as RCS, is the next generation of business messaging. It enables organisations to send branded, interactive messages with images, videos, carousels, action buttons and verified sender profiles. RCS improves customer engagement, trust and communication experiences compared to traditional SMS while supporting more interactive conversations.

Messages are often marked as spam when recipients do not recognise the sender or when carriers detect suspicious messaging activity. Unverified numbers, poor engagement and phishing-related concerns can damage sender reputation. Branded Messages reduce spam risks by displaying verified business information, helping customers and carriers identify legitimate communications more easily.

Business messages are often blocked due to carrier spam filtering, poor sender reputation, suspicious messaging patterns or unverified business identities. High message volumes, low engagement rates and customer complaints can also impact deliverability. Verified Branded Messages help improve trust, reduce filtering risks and increase the likelihood of messages reaching customers successfully.