FAQs

The timeline for digital transformation varies depending on the size of the organisation, the complexity of existing processes, and the scope of the transformation. It can range from several months to a few years. Continuous evaluation and iteration are key to successful transformation.

Digital transformation can automate routine tasks, allowing employees to focus on more strategic, high-value activities. It may also require upskilling or reskilling employees to work with new technologies and processes.

Yes, digital transformation can lead to significant cost savings by automating processes, improving efficiency, reducing errors, and optimising resource allocation.

Success can be measured through various metrics, such as improved customer satisfaction scores, increased operational efficiency, higher revenue, and enhanced employee productivity. Regularly reviewing these metrics will help ensure your digital transformation efforts are on track.

BT Openreach has announced that the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will be switched in by the end of January 2027. Meaning businesses need to think about moving to SIP and using VoIP or other cloud hosted voice solutions (if they haven’t done so already).

Unified Communications (UC) is an integrated approach that combines various communication tools and technologies into a single system, including voice calls, video conferencing, instant messaging, email, and file sharing. This integration allows for seamless collaboration and efficient communication across different devices and platforms.

Unified Communications offers numerous benefits, including:

• Increased Productivity: Streamlined communication tools save time and enhance efficiency.
• Enhanced Collaboration: Real-time collaboration and instant communication improve teamwork.
• Cost Savings: Reduced infrastructure and travel costs with virtual meetings and telecommuting.
• Scalability: Solutions can grow with your business needs.
• Mobility: Access communication tools from anywhere, on any device.

UC integrates multiple communication methods into a single platform, allowing users to switch seamlessly between different tools. For example, you can start a conversation via instant messaging, escalate it to a voice call, and then move to a video conference, all within the same system. 

UC can be deployed in several ways:

• On-Premise: Hosted on your own servers.
• Private Cloud: Hosted on dedicated servers in the cloud.
• Public Cloud UCaaS (Unified Communications as a Service): Hosted by a third-party provider.
• Hybrid: A combination of on-premise and cloud solutions.

Choosing the right UC solution depends on your specific needs, such as the size of your business, existing infrastructure, budget, and desired features. At Britannic, we help you evaluate your options, understand the benefits of each, and select the best solution tailored to your requirements.