FAQs

UCaaS supports internal communication and collaboration through calling, messaging and meetings. Contact Centre as a Service, or CCaaS, manages customer interactions, agent workflows, routing and service performance. The two environments can be separate or integrated. 

The UK Public Switched Telephone Network is scheduled for retirement on 31 January 2027. Organisations should identify affected analogue lines, ISDN services and connected equipment, including alarms, lifts, payment terminals and telecare devices, before moving them to suitable digital alternatives. 

SIP trunking is a form of internet-based telephony that connects an organisation’s phone system to the public telephone network. It replaces traditional physical phone lines with digital connections, supporting inbound and outbound calling through an IP-enabled PBX, contact centre or unified communications platform.

VoIP is the broad technology used to carry voice communications over an internet connection. SIP is a protocol commonly used to establish, manage and end those VoIP calls. SIP trunking connects an organisation’s communications platform to external telephone networks. 

SIP trunking can reduce dependency on physical telephone lines, support flexible number management and connect calls across sites and platforms. It can also improve scalability, resilience and business continuity when implemented with suitable connectivity, security and failover arrangements.

SIP and other IP-based voice services are common replacements for traditional ISDN and PSTN connections. The UK’s analogue PSTN is scheduled to be retired by 31 January 2027, so affected organisations should identify and migrate dependent voice and connected services before the deadline.

NetX is Britannic’s UK-hosted intelligent communications orchestration platform. It combines SIP connectivity, call control, resilience, automation, analytics and intelligent applications, connecting networks, communication platforms and business systems through one secure management environment.

Yes. SIP routing and connectivity provide the foundation, but NetX also supports self-service call flows, business continuity, analytics, real-time translation, Branded Calls, secure payments, smart-device integration and emerging AI-powered interaction intelligence.

Traditional SIP platforms primarily connect and route voice calls. NetX adds a carrier-independent orchestration and intelligence layer, providing wider platform integration, customer-controlled routing, automation, analytics and intelligent applications across mixed communications environments. 

NetX can connect with compatible PBX systems, contact centres, unified communications platforms and SIP-based services. Supported environments include technologies from Microsoft Teams, Zoom, Mitel, Avaya, Cisco and Five9. Britannic confirms technical compatibility during the solution-design process.