FAQs

No. NetX is designed to connect and enhance existing communications environments. Organisations can retain platforms that continue to meet their needs while adding routing, resilience, analytics, translation, secure payments and other intelligent capabilities.

Authorised customers can receive role-based access to manage relevant dashboards, reports, announcements, routing and call flows. Permissions can be assigned according to each user’s responsibilities, helping organisations increase self-service while retaining security and governance.

NetX allows organisations to create predefined routing and failover plans. During an outage or service disruption, calls can be redirected to alternative numbers, sites, platforms or services, helping maintain access to business-critical communications.

The NetX call flow builder provides a visual, drag-and-drop interface for creating routing journeys. Users can configure working-hours checks, announcements, delays, repeated messages, onward destinations, failover paths and call termination behaviour without relying on complex configuration screens.

Yes. NetX supports bulk routing through uploaded number-to-destination mappings. This can reduce the need to create a separate call flow for every number, simplifying large migrations, ports, temporary diversions and estate-wide routing changes.

NetX provides call filtering, configurable data fields, personalised dashboard widgets, scheduled reports and CSV exports. Reports can be distributed through secure links, while reporting-only access can be provided to users who require insight without wider administrative permissions.

NetX supports uploaded audio and text-to-speech announcements within call flows. These can provide opening-hours information, comfort messaging, busy-period updates, outage notifications and business continuity instructions. The portal shows where each announcement is active and prevents live announcements from being deleted accidentally.

NetTranslate adds real-time voice translation to compatible call flows in more than 100 languages. It supports language prompts, pre-call guidance, optional fixed far-end languages and fallback routing, helping organisations provide more accessible multilingual services through their existing communications environment. 

NetX supports role-based access, traffic monitoring, thresholds, destination restrictions, alerts and configurable fraud controls. NetPCI can also support secure telephone-payment journeys by reducing exposure to sensitive card information and helping organisations meet applicable PCI DSS requirements.

NetX Insights is an emerging AI capability that will transcribe recorded conversations and identify summaries, sentiment, intent, issues, outcomes, actions and risks. It is also being developed to assess script adherence, mandatory statements, quality performance and coaching opportunities through configurable analysis prompts.