The UK Contact Centre Decision-Maker's Guide 2018-2019
The Strategic Change and Direction of the Contact Centre
For many businesses, especially those with sub-200 seat contact centres, the main responsibility for contact centre strategy belongs to the relatively new job role of customer experience director. The rapid rise in senior customer experience professionals comes as a result of businesses finally understanding that their customer contact is key to their business’s overall success, rather than simply viewing the contact centre as an unwelcome cost. Download this guide for a comprehensive look at the future of the Contact Centre.