Can your call recording system satisfy the breadth of recording requirements stipulated by MiFID II?
Since 3rd January 2018, financial services firms have been obliged to reliably capture trade calls across all employee devices and communications channels used for client contact. This concerns actual voice calls as much as it concerns electronic communications such as email and messaging apps.
To give you a faster view of your call recording obligations under MiFID II, we have compiled a handy fact sheet that you can take away and share with your colleagues. It is intended as a starting point to your call recording review and includes key considerations financial services firms can't afford to ignore.