netCONNECT allows you to streamline how your teams work, creating a faster, and more personal service. All this can save seconds on each call and can dramatically reduce company overheads.
netCONNECT greatly reduces incoming call times. The caller will be directed to the correct person first time, every time. The user instantly receives screen pops with customer details for advance intelligence and targeted call personalisation. This combination ensures effective, positive first-call resolution and greater employee efficiency.