The Evolution of Business Communication In A Mobile-First World

As mobile devices have opened up their native communication capabilities to the app developer community, the distinction between native telephony services and “over the top” communication services becomes blurred. Research shows that adoption and usage of OTT applications for access to UC and PBX services lags significantly behind market expectations, but with the increasing openness introduced by recent device updates new paths are available to drive utilization of corporate communication assets from mobile devices. Terry asks, “What does the future look like for business communications in a ‘mobile-first’ world?”