As organisations look to AI to cut costs and increase efficiency, removing middle management is not the answer and risks leaving employees without direction, development or leadership. Instead, senior leaders must rethink operating models and invest in reskilling middle managers, using AI to remove repetitive tasks while enabling managers to focus on coaching, collaboration, customer insight and change leadership. By combining AI with strong human skills such as empathy, critical thinking and motivation, businesses can create a more engaged workforce, break down silos and drive sustainable performance rather than short-term efficiencies.
