Rapidly Manage Citizen Digital Interactions
Free licences and support for the public sector on our quick to deploy INBOX!
Due to Covid-19, there’s been a massive increase in the volume of emails and other digital interactions coming into public sector organisations. Whether it’s about which services are still running, support for the vulnerable or community initiatives, the public have many enquiries during this current time.
We want to help by providing FREE licences and support for INBOX. It’s our solution for triaging and processing large scale email interactions. Chat, social media and WhatsApp messaging can be supported too. It’s already being used by a leading organisation in South East Wales to manage hundreds of their enquiries per day.
- Automatically respond to enquiries with relevant information through chosen channel
- Associate citizen interaction information automatically where required and linked with unique case reference
- Route the enquiry to the right team to respond with appropriate service levels and alerts
- Organise interactions by their business context, content, sentiment
- Create citizen charters and promises to respond to and technically enforce the most urgent communications
- Improve staff workload availability and access to essential functionality with a distributed workforce
- Quickly and easily make changes
- Get up and running in just 3 days with this non-invasive solution