More Than Just A Mitel Reseller & Mitel Vendor

Delivering Mitel Platinum Partner Quality Support & Communications Transformation

Why is Britannic the Highest Accredited Mitel Partner?

Britannic and Mitel are proud of our 20+ year innovative and supportive journey coupled with an unwavering determination to maximise communication infrastructure for optimal employee and customer experience and service.

Britannic & Mitel Partnership Seminars and Events

Hands-on, industry specialised Britannic and Mitel events for C-suite, Managers and Specialists to see how they could utilise their Britannic and Mitel investments.

Free Mitel Maintenance Audit and Systems Consultancy

A Mitel system maintenance review can help ensure that your Mitel technology is running smoothly, securely, and efficiently, enabling your business to focus on its core operations without interference.

Britannic and Mitel Contact Centre and Telephony Solutions

Harnessing the power of Mitels technology with Britannic's expertise and additional overlays, addons will mean that you get the supercharged, optimal, above-and-beyond contact centre.

Jonathan Sharp of Britannic speaking at Britannic Annual Summit

Mitel & Britannic - A Close Partnership

Britannic is far more than a traditional Mitel reseller. With over 40 years of deep expertise in telephony, infrastructure and communications transformation, we’ve built a reputation for pairing technical excellence with genuine innovation. Our strategically minded specialists, many of the most experienced in the Mitel ecosystem, have earned industry awards, exceptional customer satisfaction and long-standing partnerships by consistently delivering outcomes that matter.

An Experienced Mitel Partnership Team

With accredited Mitel engineers, PRINCE2 project managers, an expert development team and a dedicated account manager, we assemble a tailored team around your organisation. We integrate seamlessly with your IT function, strengthening your capability without adding complexity.

Achieve Current And Future Goals

Your account team leads you through structured onboarding and manages all platform development with detailed roadmaps, workshops, pilots and training to drive strong user adoption. We collaborate closely with stakeholders from day one to ensure every project lands with clarity, confidence and impact.

Proven Customer Satisfaction And Success

Our technical and project delivery expertise enables us to reliably meet commitments and deliver consistent, high-quality outcomes. Through regular service reviews, transparent communication and ISO-accredited processes in Quality, Information Security and Business Continuity, we turn customer confidence into long-term success.

Plain Sailing And Cyber Security

With proactive monitoring, tailored SLAs, 24/7 support and a 99% remote-fix rate, we keep your Mitel environment performing at its best. Regular health checks, performance reviews and security guidance protect your estate and maintain the 99.999% uptime you rely on.

A Mitel Platinum Partner Like No Other

As a forward-thinking technology partner, we work shoulder-to-shoulder with you to evaluate new possibilities and unlock meaningful transformation. Our personalised support ensures your investment delivers real advantage — improving performance, resilience and customer experience.

Access To Greater Innovation

We’ve developed more than 20 product enhancements that extend and enrich the Mitel ecosystem, simplifying integration across your business. Combined with our network of leading technology partners, we bring new applications, intelligent middleware and advanced connectivity services directly into your digital strategy.

Mitel At Britannic Annual Summit 2024

VIP Access to Britannic & Mitel Seminars, Workshops and Events

Our partner events give you direct access to live demonstrations, expert insight and practical guidance you can’t get from online research alone. Engage with specialists, explore upcoming roadmaps and gain tailored recommendations to shape your communications strategy.

  • Live technology demonstrations
  • Round Table and Workshops
  • Latest trends and insights into consumer and employee behaviour
  • Cross department unified communications strategy
  • Tailored 1-1 advice from industry experts
  • Technology roadmaps

We're So Confident, Britannic Offer Free Mitel Maintenance Reviews

Mitel Technical Excellence Award

Improve Mitel System Performance & Uptime

A Mitel maintenance review uncovers performance gaps and reliability risks across your system, ensuring it runs at peak efficiency with maximum resilience. Whether you need an upgrade, an add-on or deeper integration with existing technology, Britannic can deliver it seamlessly.

Increased Security & Risk Mitigation

Through audits and regular health checks, we identify vulnerabilities, confirm patches and updates are applied correctly, and ensure your Mitel environment meets security best practice. This reduces exposure to cyber threats and strengthens your overall security posture.

Added Value Maintenance

By understanding the business challenges you want to solve, we can assess your wider communications estate and build a strategy and roadmap to support your goals. With access to Britannic’s ecosystem of partners and in-house innovations, you gain far more than standard maintenance, you gain a route to continuous improvement.

Improved User Experience & Satisfaction

Our maintenance reviews also highlight ways to streamline everyday use, simplify collaboration and remove friction for employees. The result is a more intuitive experience that boosts productivity and user satisfaction across the organisation.

Britannic Are An Award-Winning, Recognised Company

Britannic and Mitel Partner Innovation

This prestigious award is a testament to our commitment to driving innovation and excellence in the communications industry, pushing the boundaries of what’s possible, challenging the status quo and adding significant value to our customers and partner ecosystem.

Mitel Innovation Partner of the Year - 2022

Customer Service & Experience Beyond The Norm

Our very own CEO - Jonathan Sharp is recognised for his entrepreneurial and dynamic executive business vision and innovation with over 25 years experience in the ICT industry with a proven ability to lead, develop and motivate teams, execute change, deliver market differentiation and customer value.

CXM Stars - Top 10 CX Professional - 2025

Happy customer using Britannic solutions

Resounding Testimonials - Why Invest Your Mitel Systems with Britannic?

In a modern world, too many solution providers focus on the technology and not upon improving the business of their customers. This differentiates Britannic in the market...Britannic’s strategic vision combined with its committed partnership attitude to customers ensures that it delivers the right solution not just to solve a business issue, but to help drive that business forward.

Graham Bevington, Chief Sales Officer

Mitel

Britannic and Bizvu have been fantastic to work with offering ideas and being extremely responsive. The teams at Britannic and Peabody are very closely aligned. They understand our business and we trust them to deliver innovative solutions.

Coral Bannister, Digital Contact Centre Manager

Peabody

In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

Neil Whitaker, Head of IT

Mercury Holidays

Britannic helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.

Philip Jackson, Head of ICT and Business System

Advance Housing and Support

The upgrades were carefully planned with Kent and Britannic’s project team so that when they took place it was as if nothing had changed. Users were unaware that their system had been modified. It was up to date and secure.

Richard Charley / Telecoms Manager

University of Kent

DD

One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.

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Dentist tools

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Get in touch with us to book an advisory call today with a member of the team.

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