Ready to supercharge your agents and deliver the positive customer experiences that your customers deserve?

Making customer communications fast, simple and personal is often easier said than done. The move to mobile, multi-device communication and the expectation of 27/7, 365 support all keep throwing challenges at contact centres. Find yourself the right technology partner, though, and you’ll be making both service automation and personalisation happen, to contact centre give your customers quality interactions in the way that they want, when they want!

Discover Britannic + Mitel Contact Centre Solutions!  Bring us your challenge and we’ll bring the people, skills and ideas to resolve it

Dan Fiehn, CIO, CIO Markerstudy Group

Britannic continue to be a key strategic partner of Markerstudy Group. It is the bringing together of best in class unified communication providers and turning them into world class solutions that separates you from the rest. Exciting times!

Our unique combination of business and technical know-how means we're the perfect guides to work with you and identify, deploy and develop the best solution for your business. Built to complement the Mitel MiVoice Platform, Mitel MiContactCenter is an omnichannel solution designed for businesses like yours to allow intelligent, collaborative customer service across single or multi-site organisations.

Our broad range of complementary products and clever integrations means you can have a system tailored to meet your ever-growing expectations and those of your customers!

Deliver Personalisation

Maximise the value of every interaction through consistent, personalised service that drives offers and opportunities right for your customer.

Increase First Call Resolution

Ensure your customers reach the right people first time through effective segmentation and routing processes and maximise first call resolution.

Boost Productivity

Build strong customer relationships by providing your teams with collaboration and productivity applications allowing proactive, engaging and intelligent customer service.

Provide Seamless Customer Experience

Mitel MiContact Center Multimedia allows your teams to manage various channels simultaneously through a single agent desktop interface. Allowing your teams to engage with your customers in their preferred ways and effortlessly escalate enquiries to different channels as required.

Case Study - North Hertfordshire District Council

Discover how Britannic helped North Hertfordshire District Council improve its customer service and reduce communications costs.

Read now

White Paper - Mitel DX for Mobile Consumers

Discover how a business can prosper through Mitels research and digital strategy regarding Mobile Consumers. Commenting on benefits for customers, businesses and employee's and achieve a competitive advantage based on four key elements: Personalised experiences, Quick response times, Relevant information and Proactive experiences.

Download now

Mitel MiContact Centre

Mitel MiContact Centre business suite will help your business improve the efficiency of its contact center through a number of unique applications suited to your specific needs. Your representatives and agents can benefit from elements such as multichannel workflow routing and CRM integration to name a few, whilst your managers and supervisors can reap the benefits of customisable reporting, call recording and workforce management add-on. Mitel MiContact Centre is a true omnichannel tool for advanced and intelligent customer service.

See for yourself

Mitel Technology Briefing 2018

5th July

This interactive session offers a useful mix of technology insight, strategic advice and networking, so you can determine how best to enhance your contact centre platform for a consistent digital customer experience and increased agent efficiency.

Book your place now!

Interested in our wider Mitel offering?

Mitel Cloud

Discover how our expertise with Mitel Cloud deployments brings tangible benefits to midsize and large businesses.

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Mitel UC

Explore how to transform teamwork with a truly collaborative platform.

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Mitel Maintenance

Free up your IT team and get to those projects you’ve been putting off, by placing the day-to-day grind with us.

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Let’s Make It Happen

Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.

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