Voice, email, fax, SMS, chat and social communications
A Solution Tailored For You
With Mitel’s MiContact Center Business suite we can tailor a solution to meet the unique needs of your contact centre, including advanced real-time reporting and intelligent call routing to improve customer experience.
Equip Your Agents
Equip agents with a unique set of applications to handle customer enquiries quickly and efficiently.
Outbound dialling and messaging
Speech-enabled IVR routing
Multichannel workflow routing
Empower Your Supervisors
Empower supervisors with intelligent reporting and training tools to enhance output and improve business processes.