Contact Centre Integration
The messaging platform allows you to respond to any customer query from across your social networks and instant messaging services directly from inside your contact centre solution.
Automate the Experience
Combining the messaging platform with Bizibot equips you to design the customer journey across WhatsApp, Facebook Messenger, Twitter DMs, Instagram and SMS, collecting data prior to handover to an agent, enabling ID&V through integration or supporting a form completion.
Home or Abroad
By introducing channels like WhatsApp and Facebook Messenger your customers can contact you at no expenses to themselves. Great for when they’re stuck abroad or in a low signal area, or just to encourage interaction.
Understand the sentiment and QA your agents’ responses all through the messaging platform. Review and measure with the full analytics suite.