Adapt to the New Normal of Remote Working with X Series
As the shift towards digital continues to accelerate businesses are seeing the move to cloud as an essential strategy for business continuity, employee engagement and customer experiences. Britannic are proud to bring you X Series - truly immersive, unlike anything on the market highly accredited UCaaS and CCaaS Solutions with up to 8 subscription bands to suit your business needs.
Award Winning Solutions from an Award Winning Provider
GARTNER CCAAS MAGIC QUADRANT CHALLENGER
TELECOMMUNICATIONS SERVICE PROVIDER OF THE YEAR - UK
Corporate Insider - Business Excellence Awards
GARTNER UCAAS MAGIC QUADRANT LEADER
(only UCaaS provider to be leader in Gartner magic quadrant for 9 years running) Gartner
Most Innovative ICT Solutions Provider for Business
AI Magazine Global Excellence Awards
The Cornerstone of Personal, Precise and Powerful Business Communications
The Best Virtual Contact Centre
We boast one of the best offerings on the market for a Cloud Contact Centre Solution, making it easy to connect with employees and customers. By having your Contact Centre in one place, lessens applications and software confusion drastically, increasing productivity and 'tech happiness'.
Detailed Features and Functionality
Granular and Detailed Analytics
Data is direction. The beauty of our Analytics is it's availabe via a single platform and single window, user friendly and incredibly powerful. These analytics are pertinent to Contact Centre, IT, Operations and Senior Managers as it reports on every facet of the communication, trends and reports.
Single Window Functionality
Our UCaaS and CCaaS Solutions are built around the idea of a single windowpane or 'tab' for time saving and ease of use. The power of this means that when talking to customers, all necessary information is available at once allowing for a smoother customer journey and experience.
Complete Unified Comms Experience
Utilising different communication channels from one device is the corner stone of productive, hassle-free and money-saving working. Whether it's Voice, Video, Sharing or Chat the experience should be seamless for both employee and customer. Consolidate all Apps into one.
These Powerful Solutions Available for Microsoft Teams: Simple Integration
Simple, Hassle-Free Deployment
Keep all your existing hardware and software. Deployment of Voice is as simple as connecting to Microsoft Teams and selecting users. Once set-up simply link Teams to Voice and manage from the easy-to-use Web Admin Portal.
Microsoft Teams and More
If you have more Apps than Microsoft Teams, our Voice solution integrates into many CRMs such as Salesforce and Hubspot. CRM records get automatically updated, so it requires no additional employee training andimportant workflows are kept, so no data needs to be transferred.
Ready, Right Out the Box
Our Cloud Contact Centre Solution routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more. Additionally the entire analytics suite is available from the get-go such as key trends, call patterns and customer sentiments and more!
UCaaS and CCaaS Solutions Under the Microscope
Connect and Collaborate
When your agents are happy the customers are happy. Our single Contact Centre solution with powerful collaboration and analytics tools gives your agents more data,
- Access anywhere from a web browser elimating reliance on hardware
- Take secure payments safely and securely
- Inbound and outbound routing for all voice and digital channels
- Customer experience analytics & robust reporting
- Achieve higher First Contact Resolution with our Automatic Call Distribution (ACD) system
- Workforce Engagement Management (WEM)
- Quality Management
- Speech Analytics
- CSAT Surveys
- Native CRM & third-party CRM
- Advanced customization through APIs
Spot Trends and Shape Your Future
Our in-built Customer Experience, Communication Channel and Journey you'll have all your business needs to be able to shape your business comms strategies.
Additionally our Agent Analytics allow you to spot area's of support and coaching, giving you and your employees more confidence in carrying out their role.
- Monitor remote employee call productivity and quality of service
- Insight into critical metrics across your company
- Report scheduling
- At-a-glance trend analysis
- Drill into details for further analysis and resolution
- Data to manage to Service Level Agreements
- Speech and sentiment analysis across every call in your business, from one tool
- IVR selections
- Talk time
- Post Call survey
- Exit points
One Application, One Window
A powerful, unified experience that merges mobile and desktop users seamlessly and acts as your office Softphone from home! Additionally integrates with additional platforms including: Slack, Gsuite, Office 365, Freshdesk, Hubspot and many more. This solution works super-fast, launching audio and video with a single click from chat threads.
Multiple Employees, Multiple Channels, One Solution
Many businesses use 'Stopgap' solutions to fix or plug holes in their Comms Strategy or to pick up where physical hardware cannot. With our UCaaS solution - X Series - we take the headache out of managing multiple apps and consolidate them into one, transparent, user-friendly, easily manageable Cloud App. Not only does this mean you save money from using single software, but it paves the way for digital transformation in your business as you can scale up or down (or across) to whichever suits your business.
- Cloud data, document and file sharing
- Instant messenger and chat
- SMS and MMS messaging
- Video Conferencing
- Team Analytics and Reporting
- Over 35 Business Integrations
- Programmable API’s
- Web Portal for multi-site, multi-user access and configuration
Why Choose Britannic?
Accredited Framework Association and Official Supplier
We work hand in hand with a number of different sector frameworks, which means we are a trusted partner in auditing, maintaining and developing strategy and systems for businesses and organisations.
Tailored Solutions, Not One-Size-Fits All
We align communications solutions with your requirements, supported by agile roadmaps and 360 solutions from complementary partners.
Relationship and People Centric
Our most important partners are our customers. We work as an extension to your in-house team - together we tackle communication challenges by bringing about measurable change in an honest and dedicated fashion.
Continuous Help and Support
We're here for life. We'll be your partner not just for one project but will offer our continious support with whatever business challenges you face. We'll update you with continual roadmapping, digial transformation and futurue proofing research and solutions.
Choose Right, Choose Britannic
The secret of success is choosing the right partner, Britannic worked very hard in getting to understand our needs, setting up the infrastructure that was right for our business and implementing the changes with effective planning and liaison with all our teams. As a result the changeover was smooth and benefits have been readily identifiable.
Book a Quick Demo of the Most Powerful UCaaS and CCaaS Solutions Now!
Moving to one of the most dynamic, powerful and flexible cloud solutions this world has to offer is the beginning of a new prosperous era for your team, your business and your customers.