Adapt to the New Normal of Remote Working with X Series

As the shift towards digital continues to accelerate businesses are seeing the move to cloud as an essential strategy for business continuity, employee engagement and customer experiences. Britannic are proud to bring you X Series - truly immersive, unlike anything on the market highly accredited UCaaS and CCaaS Solutions with up to 8 subscription bands to suit your business needs.

Award Winning Solutions from an Award Winning Provider

GARTNER CCAAS MAGIC QUADRANT CHALLENGER

Gartner

TELECOMMUNICATIONS SERVICE PROVIDER OF THE YEAR - UK

Corporate Insider - Business Excellence Awards

GARTNER UCAAS MAGIC QUADRANT LEADER

(only UCaaS provider to be leader in Gartner magic quadrant for 9 years running) Gartner

Most Innovative ICT Solutions Provider for Business

AI Magazine Global Excellence Awards

The Cornerstone of Personal, Precise and Powerful Business Communications

The Best Virtual Contact Centre

We boast one of the best offerings on the market for a Cloud Contact Centre Solution, making it easy to connect with employees and customers. By having your Contact Centre in one place, lessens applications and software confusion drastically, increasing productivity and 'tech happiness'.

Detailed Features and Functionality

Granular and Detailed Analytics

Data is direction. The beauty of our Analytics is it's availabe via a single platform and single window, user friendly and incredibly powerful. These analytics are pertinent to Contact Centre, IT, Operations and Senior Managers as it reports on every facet of the communication, trends and reports.

Full List of Analytics Features

Single Window Functionality

Our UCaaS and CCaaS Solutions are built around the idea of a single windowpane or 'tab' for time saving and ease of use. The power of this means that when talking to customers, all necessary information is available at once allowing for a smoother customer journey and experience.

Examples: Power of One

Complete Unified Comms Experience

Utilising different communication channels from one device is the corner stone of productive, hassle-free and money-saving working. Whether it's Voice, Video, Sharing or Chat the experience should be seamless for both employee and customer. Consolidate all Apps into one.

See the Benefits of UCaaS

These Powerful Solutions Available for Microsoft Teams: Simple Integration

Simple, Hassle-Free Deployment

Keep all your existing hardware and software. Deployment of Voice is as simple as connecting to Microsoft Teams and selecting users. Once set-up simply link Teams to Voice and manage from the easy-to-use Web Admin Portal.

Microsoft Teams and More

If you have more Apps than Microsoft Teams, our Voice solution integrates into many CRMs such as Salesforce and Hubspot. CRM records get automatically updated, so it requires no additional employee training andimportant workflows are kept, so no data needs to be transferred.

Ready, Right Out the Box

Our Cloud Contact Centre Solution routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording and more. Additionally the entire analytics suite is available from the get-go such as key trends, call patterns and customer sentiments and more!

UCaaS and CCaaS Solutions Under the Microscope

  • Connect and Collaborate

    When your agents are happy the customers are happy. Our single Contact Centre solution with powerful collaboration and analytics tools gives your agents more data,

    • Access anywhere from a web browser elimating reliance on hardware
    • Take secure payments safely and securely
    • Inbound and outbound routing for all voice and digital channels
    • Customer experience analytics & robust reporting
    • Co-browsing
    • Achieve higher First Contact Resolution with our Automatic Call Distribution (ACD) system
    • Workforce Engagement Management (WEM)
    • Quality Management
    • Speech Analytics
    • CSAT Surveys
    • Recording
    • Native CRM & third-party CRM
    • Advanced customization through APIs

Why Choose Britannic?

Accredited Framework Association and Official Supplier

We work hand in hand with a number of different sector frameworks, which means we are a trusted partner in auditing, maintaining and developing strategy and systems for businesses and organisations.

Tailored Solutions, Not One-Size-Fits All

We align communications solutions with your requirements, supported by agile roadmaps and 360 solutions from complementary partners.

Relationship and People Centric

Our most important partners are our customers. We work as an extension to your in-house team - together we tackle communication challenges by bringing about measurable change in an honest and dedicated fashion.

Continuous Help and Support

We're here for life. We'll be your partner not just for one project but will offer our continious support with whatever business challenges you face. We'll update you with continual roadmapping, digial transformation and futurue proofing research and solutions.

Choose Right, Choose Britannic

KM Group,

The secret of success is choosing the right partner, Britannic worked very hard in getting to understand our needs, setting up the infrastructure that was right for our business and implementing the changes with effective planning and liaison with all our teams. As a result the changeover was smooth and benefits have been readily identifiable.

Book a Quick Demo of the Most Powerful UCaaS and CCaaS Solutions Now!

Moving to one of the most dynamic, powerful and flexible cloud solutions this world has to offer is the beginning of a new prosperous era for your team, your business and your customers.