What is NetPCI and why is it important for PCI compliance for phone payments?

NetPCI is Britannic’s hosted PCI-DSS compliance solution that secures card payments taken over the phone. It prevents card data from being heard, seen or stored by your business, ensuring every phone transaction is PCI compliant.

How does NetPCI make phone payments PCI compliant?

NetPCI uses DTMF capture technology where customers enter card details through their keypad. This keeps data out of call recordings, desktops and networks, reducing your PCI scope and showing you exactly how to make phone payments PCI compliant.

What are the risks if my contact centre is not PCI compliant?

Non-compliance is a serious issue. Research shows that 75% of contact centres taking phone payments are at risk of PCI DSS failures, PCI DSS fines for contact centres can range from £4,000 to £70,000 per month. Beyond fines, the risk of fraud and reputational damage is significant.

Can agents stay on the call while payments are made?

Yes. NetPCI enables agent-guided payments, meaning your team can assist customers throughout the transaction. The difference is that agents are shielded from sensitive card data, which makes the process both smooth and PCI compliant.

Does NetPCI integrate with my existing payment provider?

Absolutely. NetPCI uses CTI integration to work with your existing payment service provider, ensuring secure payment flows without forcing you to change systems.

Is NetPCI a hosted PCI solution or does it require hardware?

NetPCI is a fully cloud-hosted PCI solution with no on-site hardware required. It runs through Britannic’s NetX SIP platform, ensuring calls remain secure end-to-end while reducing cost and complexity.

How does NetPCI improve payment security in contact centres?

Unlike traditional methods, NetPCI ensures card details never enter your systems, call recordings or staff desktops. By blocking data at the source, it eliminates common fraud risks and helps you avoid costly PCI compliance failures.

Can NetPCI support remote workers and multi-site contact centres?

Yes. Because it is hosted on the NetX platform across multiple secure data centres, NetPCI works seamlessly for single sites, large contact centres, or remote agents, delivering the same security everywhere.

Which industries benefit most from hosted PCI compliance solutions like NetPCI?

NetPCI is ideal for any business taking phone payments. It’s especially valuable in contact centres, financial services, healthcare, retail, travel and utilities, where compliance, customer trust, and fraud prevention are business-critical.

What does NetPCI cost compared to PCI DSS fines?

NetPCI is delivered on an OPEX pricing model with predictable monthly costs and no upfront hardware. By comparison, PCI DSS fines for contact centres can reach up to £70,000 per month, making NetPCI a far more cost-effective solution.

Britannic | NetPCI

Most organisations underestimate the risk of taking card payments over the phone. In reality, 75% of contact centres are at risk of PCI non-compliance, facing potential fines of £4,000 to £70,000 per month. NetPCI eliminates this risk by making every phone payment secure and fully PCI compliant. Customers enter their card details through their keypad using DTMF capture, while agents stay on the call to guide the process. Powered by the NetX SIP platform, each call is encrypted end-to-end, ensuring sensitive data never touches your systems or recordings — keeping every payment protected and compliant.

How NetPCI Keeps Payments Secure

DTMF Capture Technology - Customers enter card details using their telephone keypad, ensuring sensitive data is never heard, stored or recorded by your business.
Agent-Guided Payments - Agents stay on the call throughout the payment process, guiding customers while remaining shielded from cardholder data.
CTI Integration - Works seamlessly with your existing payment provider, linking to a secure payment application for smooth processing.
Cloud-Hosted Platform - Delivered entirely through the cloud with no on-premise hardware required, reducing complexity and cost.

Woman Smiling At Phone Because Her Payment Is Secure

In-Built Resilience with NetX - Powered by our NetX SIP trunking platform, NetPCI is delivered via multiple secure data centres for resilience and uptime. This ensures every call stays secure and payments continue without disruption.
Audit Trail & Reporting - Full visibility of transactions, with reporting tools that simplify compliance and oversight.
Flexible Deployment - Designed to support single sites, large contact centres, or remote agents with equal security.
OPEX Pricing Model - No upfront hardware investment, just predictable subscription costs that scale with your business.

Turning Compliance into Competitive Advantage

Easier Compliance, Less Stress

NetPCI keeps card details out of your systems, which means you don’t need to follow as many PCI rules. Audits become shorter, simpler, and less disruptive for your teams. That frees up valuable time so your employees can focus on customers, not paperwork.

Cut the Cost of Staying Compliant

With fewer requirements to meet, you spend less on auditors and assessments. NetPCI makes it easier to move from complex SAQ-D forms to the simpler SAQ-A. That translates into real cost savings every year.

Secure Payments, Every Time

Customers enter details through their keypad, so card data never reaches your employees, recordings, or IT network. This closes off one of the biggest risks of fraud and data breaches. It also protects your reputation and avoids costly fines.

A Smoother Way to Pay

Payments happen without uncomfortable pauses or interruptions. Customers feel reassured that their details are safe, while still speaking with your agent throughout. A secure, seamless process builds trust and encourages repeat business.

Reliable Service You Can Count On

Because NetPCI is hosted across multiple cloud data centres, it keeps running even if one site goes offline. Powered by our NetX SIP trunking platform, every call and payment remains secure, resilient and uninterrupted.

No More Expensive Upgrades

As PCI regulations evolve, NetPCI adapts in the background. You don’t need to buy new hardware or re-engineer your systems to stay compliant. One solution keeps you covered for the long term.

NetPCI FAQ's

NetPCI is Britannic’s hosted PCI-DSS compliance solution that secures card payments taken over the phone. It prevents card data from being heard, seen or stored by your business, ensuring every phone transaction is PCI compliant.
NetPCI uses DTMF capture technology where customers enter card details through their keypad. This keeps data out of call recordings, desktops and networks, reducing your PCI scope and showing you exactly how to make phone payments PCI compliant.
Non-compliance is a serious issue. Research shows that 75% of contact centres taking phone payments are at risk of PCI DSS failures, PCI DSS fines for contact centres can range from £4,000 to £70,000 per month. Beyond fines, the risk of fraud and reputational damage is significant.
Yes. NetPCI enables agent-guided payments, meaning your team can assist customers throughout the transaction. The difference is that agents are shielded from sensitive card data, which makes the process both smooth and PCI compliant.
Absolutely. NetPCI uses CTI integration to work with your existing payment service provider, ensuring secure payment flows without forcing you to change systems.
NetPCI is a fully cloud-hosted PCI solution with no on-site hardware required. It runs through Britannic’s NetX SIP platform, ensuring calls remain secure end-to-end while reducing cost and complexity.
Unlike traditional methods, NetPCI ensures card details never enter your systems, call recordings or staff desktops. By blocking data at the source, it eliminates common fraud risks and helps you avoid costly PCI compliance failures.
Yes. Because it is hosted on the NetX platform across multiple secure data centres, NetPCI works seamlessly for single sites, large contact centres, or remote agents, delivering the same security everywhere.
NetPCI is ideal for any business taking phone payments. It’s especially valuable in contact centres, financial services, healthcare, retail, travel and utilities, where compliance, customer trust, and fraud prevention are business-critical.
NetPCI is delivered on an OPEX pricing model with predictable monthly costs and no upfront hardware. By comparison, PCI DSS fines for contact centres can reach up to £70,000 per month, making NetPCI a far more cost-effective solution.

Book a NetPCI Meeting

For a friendly, impartial, non-strings-attached chat, fill the form out to organise a chat with one of our in-house team.