Bite-Sized Innovation. Real-World Impact
Introducing Britannic Innovation Bytes, a series of regular, informal sessions into the latest innovations emerging from Britannic and our technology partner ecosystem.
These short, fireside-chat style sessions are interactive, practical and designed for leaders who want to stay ahead whilst fitting into their busy schedules.
Whether you’re looking to solve a specific operational challenge or exploring broader digital transformation, Innovation Bytes gives you ideas you can use immediately
Call Branding - Why Your Calls Get Ignored (And How to Fix It)
In this workshop you will learn:
- How call branding works and why mobile networks now prioritise trusted, verified calls.
- The specific reasons business calls are ignored, blocked or marked as spam.
- Where branded calls deliver the biggest uplift in answer rates and engagement.
- Real customer examples showing reduced repeat attempts and improved contact efficiency.
- Deployment options – start with a fast, standalone rollout or integrate into your wider CX and contact centre estate
- Clear next steps to test, prove and implement call branding in your organisation
- Live Q&A, so you can pressure-test the approach against your own use cases.
Meet Your Hosts
Jonathan Sharp, CEO, Britannic
Jonathan champions the strategic alignment of technology with organisational goals, driving innovative approaches to operationalising AI, cybersecurity and automation at scale. Under his leadership, Britannic has become a trusted partner for enterprises seeking sustainable, practical digital transformation that delivers measurable business outcomes.
Gillan Ide, Solutions Consultant, Britannic
Gillan works closely with organisations to design and deliver digital transformation initiatives aligned to key business value levers. He specialises in identifying opportunities to improve customer and employee experience, eliminate low-value manual tasks, and increase process efficiency across complex environments. With a highly consultative, hands-on approach, Gillan helps teams turn ideas into measurable outcomes, always with a clear focus on ROI and sustainable change.
Why Join Innovation Bytes?
- Discover emerging technologies from Britannic and partners, already proven in live business environments.
- Learn practical, actionable steps to solve challenges with measurable impact.
- Explore standalone solutions that deliver quick wins or see how they integrate into broader transformation journeys.
- Ask questions directly to Britannic specialists in a relaxed, open conversation.
- Help shape the series - future topics are driven by attendee input.
Who Should Attend?
Innovation Bytes is ideal for:
- Customer Service, Contact Centre & CX Leaders.
- CIOs, CTOs, IT Directors, IT Managers & Solution Architects.
- Digital Transformation & Change Leaders.
- Operations & Service Delivery Managers.
- Innovation Champions looking to trial, prove or scale new ideas.
If you help shape customer interactions, digital strategy or service performance, this is for you.
What Our Customers Say
“What sets Britannic apart from other partners is its drive for innovation. They’re always one step ahead, exploring new technologies that transform how we communicate and work.”
“Their guidance in understanding the art of the possible is invaluable. Good technology is useless if you don’t know how and where to apply it, and Britannic excels in providing that strategic insight.”
Let Your Customers Know It's You
Next Sessions
12:00–12:30, 25th February – Branded Messages & RCS
12:00–12:30, 11th March – NetTranslate
12:00–12:30, 25th March – MIA
Future Sessions - You Shape the Agenda
Based on demand, future Innovation Bytes may cover:
- AI-powered agent assistance & workforce augmentation.
- Intelligent automation & workflow orchestration.
- Interaction analytics, sentiment modelling & conversational insights.
- Modern cyber security layers & real-world risk mitigation.
- Voice assistants, channel unification & smart routing.
- Network transformation, SD-WAN, 5G & Starlink resilience.
- Email and knowledge management automation.
- And more - you tell us what matters next.
