Since working from home is the new norm for the foreseeable, the investment in video conferencing technology has skyrocketed. The pandemic forced many businesses into fiercely accelerating the rollout of working from home policies and the technologies that underpin them.

Video conferencing empowers people to continue to work from home, just as they would in the office. Enabling them to continue to have meetings, present content or host virtual pub quizzes as a social call.

There are so many options out there, and many companies opted for Zoom, making the founders net worth jump by $2 billion in 2020! Some businesses like it, others have their concerns (mostly around security), but have you ever considered Mitel MiTeam Meetings? In this article, we will iron out why Zoom is possibly better suited to personal use and smaller businesses, rather than those with a wider digital vision.

Zoom: a Little Fish in a Big Pond?

There is no denying Zoom is a big contender. The platform has had to grapple with a severe surge in demand with the covid-19 pandemic, plus mounting concerns over privacy and security. Maybe Zoom just was not ready to be thrust into the limelight.

Support and the Wider Digital Journey

One of the key issues with Zoom, is the limited support and training options. All the support and training is given online, which we have no problem with but many online reviews argue they just don’t have the capacity to deliver a consistent and reliable customer service.

Using Zoom is a more transactional arrangement, rather than a partnership. Other video conferencing options offered through communications partners enable you to consolidate your suppliers, plan the wider digital transformation journey and ensure you’re getting the most for your money. Not only ensuring you return ROI now, but long into the future as well. You need solutions that will evolve with your business.

Mounting Privacy and Security Concerns

Key concerns for businesses include: Zoom-bombing the processes whereby unwanted attendees can access your meetings, users’ data being sold to Facebook and false claims around end-to-end encryption.

Back it 2019, it was revealed Zoom had installed a hidden web server on devices that would enable hackers to take over a Zoom user’s Mac webcam and microphone. This is a key security flaw that was previously discovered by hackers, privately paid by Dropbox to find bugs in Zoom’s software.

A Little on the Expensive Side

Zoom do offer a free version; however, meetings are limited to 40 minutes and there are less support and security options. The pricing then rises steeply to £11.99 per host, per month.

Introducing Mitel’s MiTeam Meetings

If you are looking to move away from Zoom (or just weighing up your options), there are plenty of other great video conferencing technologies out there. Mitel’s MiTeam Meetings for example, one integrated solution with messaging, telephony, and video capabilities.

It is already being implemented by a good number of our customers. One of them, a housing association, found Zoom unnecessarily complicated with too many bells and whistles for their business needs.

An all-in-one Solution

MiTeam Meetings enables your team to collaborate using just one application. Avoid shadow IT and differing working practices. You don’t need to have a Mitel system in order to use it. MiTeam Meetings can be used standalone, like Zoom, or seamlessly with Mitel’s unified communications product MiCollab to create more end-to-end ways of working.

A Seamless Experience for Everyone

If you regularly have meetings with customers, suppliers and various other third parties MiTeam Meetings is a secure way of conferencing with them. With secure meeting links and dial-in credentials any invited participants can click to join. There’s no need to download the desktop application like there is with Zoom. External users can simply use it on the web!

Safe and Secure

Mitel take your businesses security seriously. MiTeam Meetings is secure by design and has gone through Mitel’s rigorous Secure Development Life Cycle (MiSDLC).

  • Data in transit is encrypted by default using Transport Layer Security (TLS 1.2) and Web Real-Time Communication (WebRTC) protected by 256-bit or higher Advanced Encryption Standard (AES) encryption.
  • MiTeam Meetings is built on secure platforms. Empowered by services provided by Mitel’s CloudLink platform, Amazon Web Services (AWS), Chime SDK, AWS Pinpoint and Bugsnag.
  • Identity Access Management (IAM)

Stay Safer and Connected

With high levels of uncertainty in the current business climate, you need a video conferencing solution that is reliable and transparent. Zoom is a great tool, but arguably more suited to smaller ventures. The security concerns and lack of digital transformation planning is likely to lead to more businesses jumping ship in favour of something else in the short-term.

Partnering with a communications partner will not only ensure a successful rollout but also maximise your technology investment further down the road. It is about thinking of the wider digital journey; stay safer and more connected with MiTeam Meetings.

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