Plus Dane Housing is a trusted social housing association that has provided homes since 1976. They own over 13,500 homes across Cheshire and Merseyside, providing quality homes, great services and vibrant communities to over 30,000 customers. They also offer support, advice, and services to help customers live comfortably in their homes and enrich their lives.
As a leader in bespoke global travel, Trailfinders is committed to delivering exceptional service and value to its customers. To support its continued growth and maintain its competitive edge, Trailfinders has relied on a long-standing partnership with Britannic. This case study explores how their collaborative approach to digital transformation, underpinned by strategic insight and innovative technology, has enhanced operational efficiency, improved customer experience, and reinforced Trailfinders’ position as a market leader.
Caxton, a leading British fintech company, has been delivering top-tier financial solutions for consumers and businesses for over 20 years. Known for its agility and commitment to efficient, reliable payments, Caxton has always prioritised an outstanding customer experience. With a reputation for getting the right money, to the right people, at the right time, Caxton’s next move was clear—empower its team with deeper insights and cutting-edge tools to elevate customer engagement to new heights.
To support the University of Kent through its high-demand Clearing period, Britannic deployed its advanced NetX SIP Portal, enabling rapid, seamless provisioning of SIP trunks and real-time visibility into call flows and capacity. Designed for resilience and control, the NetX platform empowered the university’s IT and telephony teams to scale their communications instantly, monitor performance in real time, and maintain service quality during one of the busiest times of the academic year.
Using exclusive Britannic Technologies‘ products we centralised 29 Trailfinders locations and 800 staff into a state of the art contact centre handling over 5 million calls a year.
