A New Age of Workforce Management 

Remote working is becoming the new normal for many. If you’re rethinking your contact centre business processes, join us for some fresh ideas and great live demos.

To help your contact centre embrace this new age of work we’re joining forces with Calabrio and Mitel focusing on the core principles for motivating, managing and monitoring remote agents to optimise performance and help drive efficiencies. We’ll explore the power of workforce management, along with solutions that will help you to encourage incremental gains in overall productivity, build empathy between teammates and visualise results.

Webinar Content:
  • Rethink customer experience models
  • Communicate between agents and back office processes remotely
  • Live demo of Calabrio (Teleopti) Workforce Management
    • Forecast agent objectives and requirements
    • Schedule staff and manage rosters
    • Measure adherence and mentor your teams
  • Live demo of digital transformation technologies
    • Gain a holistic insight across various data streams
    • Learn how to drive outcomes not desk time
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Get signed up now! All sign-ups will receive the webinar recording.