Sue Hook Joins Kent, Surrey and Sussex Air Ambulance to Teach Lifesaving Skills

At Britannic, we’re proud to celebrate the people who make a difference — not just in the workplace, but in their local communities too. 

In January 2024, Sue Hook’s family faced an event that would change their lives forever. Sue’s son was involved in a serious motorbike accident, suffering multiple injuries, including a traumatic brain injury. 

The Kent, Surrey and Sussex Air Ambulance (KSSAA) were called to the scene and, alongside a team of off-duty police firearms officers who happened to be passing by, provided the critical care that saved his life. As Sue later shared, a chain of “impossible coincidences” aligned that day — from trained first responders being in exactly the right place at the right time, to the Air Ambulance being able to land safely just before dark. 

Months of hospital care followed, supported by the skill and dedication of consultants at St George’s Hospital, and the unwavering prayers of Sue’s church community. Against all odds, her son made a full recovery — an outcome Sue describes as nothing short of miraculous. 

That experience inspired her to give something back. 

Last weekend, Sue volunteered with Kent, Surrey and Sussex Air Ambulance at Surrey Sports Park, where the charity ran an educational event teaching members of the public how to perform CPR and use a defibrillator. The goal was simple but profound: to give more people the confidence and skills to save a life when it matters most. 

Sue’s involvement supports Restart a Heart Day, taking place this Thursday, 16 October, where KSSAA will host free online CPR training sessions and share pre-recorded videos for anyone wishing to learn life-saving techniques from home. 

You can find out more or register to take part here. 

At Britannic, community is part of who we are — from empowering organisations through communication and technology, to supporting causes that create lasting, human impact. Sue’s story reminds us that when people come together with purpose and compassion, lives can truly be changed.