Digital First Solutions for the Insurance and Finance Market
With digital being the new baseline for insurance and finance, we understand it’s becoming increasingly difficult to differentiate. Build a strong platform for customer experience enhancement, growth through acquisition or mergers and withstanding crisis periods as seen with COVID.
We’ll Help you Tackle 3 Simple Areas
Simplify Customer Data Input and Management
Forget going back and forth with the customer. Our ability to introduce self-service and integrate with back-office systems will always mean your data is up-to-date and provides a single source of the truth.
Say goodbye to manual processes and transactional tasks. Our solutions empower insurance agents and finance customer service reps to focus on higher value areas and enquiries.
Improved Customer Experience Through Efficiency
We know digital doesn’t always mean quick. Automate key aspects like your FNOL process with workflows and smart rules. Our aim is to simplify your CX, removing unneeded lengthy processes or handing them off to a bot.
No Wasted Effort
To be able to generate not just reports using NETX2, but real-time insight into call behaviour is a fantastic boost to our ability to be a responsive data-led organisation. It gives us a unified and meaningful view of the environment, saving time and effort.
Slash your Claims Handling Time by 1/3
With our Flexible Digital Claims Handling Solution
We offer flexible and scalable claims handling solutions. Tailoring the solution to meet your specific business needs. Helping your firm to save serious time and money spent on FNOL and the claims process.
The diagram below is an example of what we can build but remember we’re not prescriptive. We’ll build the right solution for your business from scratch if needed.
We’re able to tackle these core areas with our digital claims handling:
- Reducing data input
- Automating payments for low claims under a threshold you specify
- Automatically validate on checking
Flexible Automation for your FNOL and Claims Process!
Optical Character Recognition (OCR)
We can scan documents for information and update them in your backend systems. Leveraging the data to progress the claims to the next steps.
Scan customer emails for information, we’re able to lift the unstructured data from the email and pull it through as structured data into your backend systems. Saving a serious amount of time on data inputting.
CX Solutions for Insurance and Finance
Digital Claims Handling
Automate all, or part of your claims handling process. Removing transactional activity we help to improve productivity, ensure you’re not spending more time than necessary on claims under a certain value and update back-office systems.
PCI DSS Compliance
Compliance made easy. We know PCI can be a headache, being experts in simplifying, we’d like to take this painstaking task away from your business. With comprehensive cloud PCI DSS solutions.
There’s nothing worse than entering your information multiple times on a customer service call. We can help you drastically reduce wait times and call abandonment rates with an automated ID&V process.
Deflect incoming calls to other channels, our chatbot is here to assist your customers with simple questions and enquiries. Enabling you to introduce more self-serve and provide instant gratification.
Our latest insights
Britannic Technologies Win Award for Ground-breaking Unified Communications Solution
Britannic Technologies win the award for Best Enterprise UC Solutions at CNA 2021 (Comms National Awards). Recognised for delivering an omnichannel solution to Queen Mary University of London which allowed them to continue operations through the first COVID-19 Lockdown.
See Beyond the ‘New Normal’ to the Future Reimagined: People, Process, Technology and Data
This article looks beyond the core themes of the ‘new normal’ to explore how people, process, technology, and data are going to play a crucial role in the future reimagined.
We explore why data needs to be added to the PPT framework help with business restructure.
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We’re problem solvers, simplifiers and communication experts. Let’s discuss your biggest challenge today?!