Your consultative technology partner, delivering successful outcomes to improve customer experience and operational efficiency - through data insights, expertise, strategic systems design, and value driven outcome based managed services.
Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.
We're always first to market with innovations spanning contact centre, network, CTI applications and in 2010 we launched our own SIP exchange platform called NetX. We have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create outcome based communications solutions from market-leading components.
Britannic and Bizvu have been fantastic to work with offering ideas and being extremely responsive. The teams at Britannic and Peabody are very closely aligned. They understand our business and we trust them to deliver innovative solutions.
In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.
Britannic helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.
We only partner with the best
The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.
UK law firm, RadcliffesLeBrasseur has taken a forward-thinking approach to business communications by adopting SIP for cost-effective call routing and absolute availability, boosting client service at minimal cost.
The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.