Your consultative technology partner, delivering successful outcomes to improve customer experience and operational efficiency - through data insights, expertise, strategic systems design, and value driven outcome based managed services.
Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.
We're always first to market with innovations spanning contact centre, network, CTI applications and in 2010 we launched our own SIP exchange platform called NetX. We have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create outcome based communications solutions from market-leading components.
Our digital and communications solutions give housing organisations the tools they need to tackle challenges in the housing sector and enable a better customer experience through effective contact centre management.
Helping hotels to create world class guest experiences by embracing technology innovation. Improve operational working by increasing productivity and removing the risk of legacy technology and services.
Succeed in this highly dynamic competitive market with the latest digital communications technology to provide a seamless customer and claims experience. Increase engagement and efficiency.
We can help you differentiate yourself in this highly dynamic competitive market with the latest digital communications solutions.
Helping you forge and deepen client relationships and improve communications and processes to stand out from the competition.
Better serve the general public with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.
Helping Higher Education organisations like yours to modernise your existing telephony solutions, improve student engagement and welfare, transform enquiry management and automate processes.
We can help you thrive and not just survive with the latest bespoke digital communications solutions.
Our Customer Success Programme takes a comprehensive, consultative, and outcome-based approach to ensure your business thrives. We start by understanding your operational challenges and strategic goals, aligning our solutions with your objectives from the beginning. Through deep analysis, we identify root causes and uncover opportunities for improvement. We provide transparent findings, tailored solutions, and clear pricing. Our scenario-based sessions demonstrate exactly how our solutions work for you, and our fully costed, phased proposals include detailed ROI information. With a commitment to business outcomes and end-to-end support, we prioritise open communication and personalised attention, ensuring seamless integration and long-term success.
Join Industry Leaders in London to Leverage Analytics, AI, and Automation for Design-Led Excellence, Optimising Interactions and Fulfilment to Drive Superior Customer and Employee Experience, Productivity and Success.
Sign Up Now!Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.
UK law firm RadcliffesLeBrasseur has enhanced its business communications by adopting SIP for cost-effective call routing and absolute availability. This forward-thinking approach has improved client service while minimising costs. By integrating SIP, the firm enjoys reliable, high-quality voice calls and greater flexibility.
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The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
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Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.
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The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
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Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
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Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.
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Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.
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