Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
UK law firm RadcliffesLeBrasseur has enhanced its business communications by adopting SIP for cost-effective call routing and absolute availability. This forward-thinking approach has improved client service while minimising costs. By integrating SIP, the firm enjoys reliable, high-quality voice calls and greater flexibility.
The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
