Case Studies

University of Kent: Clearing

To support the University of Kent through its high-demand Clearing period, Britannic deployed its advanced NetX SIP Portal, enabling rapid, seamless provisioning of SIP trunks and real-time visibility into call flows and capacity. Designed for resilience and control, the NetX platform empowered the university’s IT and telephony teams to scale their communications instantly, monitor performance in real time, and maintain service quality during one of the busiest times of the academic year.

Trailfinders

Using exclusive Britannic Technologies‘ products we centralised 29 Trailfinders locations and 800 staff into a state of the art contact centre handling over 5 million calls a year.

University of Kent

Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.

Trailfinders: Dynamic Call Routing

A rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.

DD

One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.