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Dr Rachel Bence, CIO for Queen Mary University of London discusses their lockdown story at our annual Convergence Summit. From university automation, to enquiry management and the broadening of student communications channels, learn how this Russell Group university effectively managed the most challenging period in the calendar during a national lockdown.
Utilising INBOX and their Mitel MiContact Centre, the university was able the route, respond and automate student (or parent/supplier) enquiries from any digital channel. Pulling together various student communications channels like social media, WhatsApp, webchat, SMS chatbot and voice calls into one dashboard view.
Learn more about what we can do for your contact centre and automation plans! Discuss your ideas with one of our experts today.
We’d love to hear what your plans are. Has this talk sparked an idea you’d like to discuss? Get in touch to speak with one of our experts.