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Queen Mary’s Digital Journey: From Clearing to Enquiry Management

Queen Mary’s Digital Journey: From Clearing to Enquiry Management

Queen Mary’s Digital Journey: From Clearing to Enquiry Management

Dr Rachel Bence, CIO for Queen Mary University of London discusses their lockdown story at our annual Convergence Summit. From university automation, to enquiry management and the broadening of student communications channels, learn how this Russell Group university effectively managed the most challenging period in the calendar during a national lockdown.

Utilising INBOX and their Mitel MiContact Centre, the university was able the route, respond and automate student (or parent/supplier) enquiries from any digital channel. Pulling together various student communications channels like social media, WhatsApp, webchat, SMS chatbot and voice calls into one dashboard view.

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