Convergence Summit 2023: The Transformative Power of AI, Automation and Analytics
Britannic are excited to announce November 2nd, 2023, for their Milestone 20th Annual Convergence Summit. This year, the illustrious Lord's Cricket Ground in St John's Wood, London is set to host the event. With the theme 'The Transformative Power of AI, Automation, and Analytics', the event promises to be a momentous occasion to reflect on two decades of progress and change.
Crossing Borders: The Diary of a Worldwide Business Traveller
Britannic dive deep into an exclusive interview regarding business travel with Meryl Edwards, a seasoned global traveller and an integral part of Mackrell International, a prominent legal network. Meryl's role requires meticulous planning of global meetings, conferences, and events, presenting her with the opportunity to visit myriad destinations, from buzzing metropolises like Tokyo and New York to tropical havens like Peru and the Dominican Republic. Her adventures encompass reviewing various hotel facilities and amenities to ensure a flawless experience for event attendees. We've sat down with Meryl to uncover the fascinating stories behind her encounters with information technology and communication systems in these top-tier hotels.
NetX: Adding Intelligence and Value to the Voice Network
Are you still using ISDN and PSTN fixed lines? Britannic specialise in transitioning your fixed line services to the cloud via NetX portal (SIP), ensuring a smooth and uninterrupted switch whilst considering your operational needs. They also provide continued support for your current ISDN and analogue lines, assisting you in planning the transition to the cloud according to your timing and pace.
Discover Britannic’s outstanding NetX portal, your ideal resource for managing voice communications. It's built to provide a comprehensive overview of your inbound and outbound voice interactions. With its robust analytical tools, adjustable dashboards and widgets, report generation and scheduling, and call flow and business continuity planning, it's designed to keep you ahead of the game.
If you’re already a user of NetX there are some additional features that will help keep your business safe, such as toll fraud prevention software. Speak to your account manager to get to know more about these capabilities.
Britannic Studio Updates
8x8 Appoints Samuel Wilson as CEO
8x8 has appointed Samuel Wilson as the company's Chief Executive Officer, effective from May 26, 2023. Wilson, who has been serving as interim CEO since November 2022, brings to the role over 25 years of executive experience in the technology sector and extensive expertise in cloud-based communications. Prior to stepping in as interim CEO, Wilson has held several key leadership positions within the company, making significant contributions to its growth. “I am excited about the opportunity to lead 8x8 into its next chapter, driving growth and delivering unparalleled value to our customers around the world,” said Samuel Wilson. Under his leadership, 8x8 aims to expand its integrated Contact Centre and Unified Communications XCaaS platform, build its ecosystem of innovative technology, and deliver superior communication experiences to businesses globally.
Britannic have entered into an exciting new partnership with Uniphore, a global leader in Conversational Service Automation. This strategic alliance is expected to bring a surge of innovative developments, revolutionising the way Britannic and Uniphore approach customer interactions and service delivery. By harnessing Uniphore's pioneering capabilities in automation, AI, and machine learning, Britannic is set to drive a significant enhancement in its product offerings. This collaboration underscores our commitment to integrating cutting-edge technology into our services, ensuring we continue to offer clients the very best in digital communication solutions.