Embrace AI, Analytics, and Automation to stay competitive, agile, and customer-focused.
THIS EVENT IS NOW CLOSED
Taking a 360-degree view of customer interactions across any channel makes it easy to spot trends and provide support, make informed decisions and identify areas for improvement. Automation streamlines repetitive tasks, leading to increased efficiency and productivity.
Industry experts will share with you their guidance and vision around the latest technologies and how companies can deliver tailored experiences, faster response times, and streamlined processes, ultimately enhancing customer satisfaction and reducing operational expenses.
Convergence Summit Agenda
- 09:00 - 09:45 Registration / Breakfast / Exhibition
- 09:45 - 10:10 "Welcome and Introduction to Britannic, a Strategic Update" Jonathan Sharp, CEO, Britannic
- 10:10 - 10:50 "Who will profit and benefit from the Generative AI gold rush?" Keynote Speaker - Simon Greenman, Partner, Best Practice AI
- 10:50 - 11:15 "Why AI is right for today’s Contact Centre" Thomas John, VP Partners, International, Five9
- 11:15 - 11:40 "Reimagining Customer Experience: AI-Driven Transformation in Contact Centres Through Automation and Analytics" Chris Angus, VP Contact Centre Engagement, EMEA, 8x8
- 11:40 - 12:00 Coffee / Refreshment Break
- 12:00 - 12:25 Breakout 1A - From Insights to Action: How analytics affect your ongoing strategy Gillan Ide, Solutions Consultant, Britannic
- 12:00 - 12:25 Breakout 1B - Navigating the Evolution: Networking in an Ever-Changing Landscape Alex Chapman, Senior Account Manager, Britannic
- 12:35 - 13:00 Breakout 2A - "Unveiling Excellence: Navigating the Consultancy and Discovery Processes with Britannic" James Campbell, Sales Manager, Britannic
- 12:35 - 13:00 Breakout 2B - Unlocking Business Potential: The Power of Britannic’s Managed Services Andrew Nash, Head of Operations, Britannic
- 13:00 - 13:40 Lunch / Exhibition / Networking
- 13:50 - 14:15 "Delivering a limitless Total Experience with Zoom" James Adamczuk, CX Evangelist EMEA, Zoom
- 14:15 - 14:40 "Harness the Power of Enterprise AI Today: Bringing Generative AI, Emotion AI, Knowledge AI and Conversational AI together into a platform to win! " Vinod Muthukrishnan - Chief Customer Officer, Uniphore
- 14:40 - 15:05 "Unlock Your Potential with AI-Powered Customer Experience" Pat O'Donaghue - Head of Pre-Sales, Mitel
- 15:05 - 15:30 "3 x A’s For 3 x C’s – True transformation to deliver outstanding results for you, your employees, and your customers" Scott Budding, Manager, Sales Engineering (UK & EMEA), Calabrio
- 15:30 - 17:00 Tea / Networking / Exhbition
- 16:00 - 17:00 Tour of Lord's Cricket Ground
- 17:00 Bar Opens - Networking Drinks (Exhibition closes at 17:00)
- 18:00 Close
Jonathan Sharp - CEO, Britannic Technologies
Simon Greenman - Co-founder, Best Practice AI
Thomas John - VP International Sales, Five9
Chris Angus - VP Contact Centre Engagement EMEA, 8x8
James Adamczuk - CX Evangelist EMEA, Zoom
Vinod Muthukrishnan - CCO, Uniphore
Pat O'Donague - Head of Pre-sales, Mitel
Scott Budding - Manager of Pre-sales, Calabrio
Convergence Summit 2023 Breakout Sessions
Intimate Breakout sessions and demonstrations.
When businesses connect with peers who share their vision and goals, they open doors to a wealth of opportunities. Collaboration and knowledge sharing with like-minded professionals can lead to innovative solutions, new market insights, and access to a broader client base. These connections foster a supportive ecosystem where companies can exchange ideas, learn from each other's experiences, and stay updated on industry trends.
In essence, forging connections with like-minded industry professionals is not just a means of expanding one's professional circle; it's a powerful catalyst for long-term success and strategic growth in today's competitive business landscape.
View more information about Breakout Sessions