This year we want to help the housing sector understand how they can transform the experience for their tenants, for a reduced cost.
- Spread limited resources to higher value areas with business process automation
- Drastically reduce the cost to serve with conversational AI and digital agents
- Encourage and motivate agents and report with contact centre gamification
- Manage and respond across multiple channels through one smart inbox
- Utilise self-serve through WebRTC, chat and AI
- Introduce microservices for areas such as the automation of maintenance requests
Join over 30 housing associations already working with Britannic to improve tenant and employee experiences.
Innovation Hub Session
Digital Technologies for Housing: Improving CX and Growing Value whilst Reducing Business Costs
Wednesday 9 September, 10:15 – 11:00
From self-service to the automation of rent arrears, to IoT within the home, we know digital technologies have the power to help drive down costs whilst improving experience. Join us for our session at the Housing 2020 Virtual Festival for an interactive dive into digital housing technology.
We’ll look at how you can move to leaner processes, optimise your communications, serve customers across various digital channels (like WhatsApp) and how to optimise your workforce remotely. All whilst keeping within the strict budget requirements you need to meet. Sign up to attend the session!
Sales and Marketing Director
Digital Solutions Specialist
The Perfect Strategic Partner for Housing Associations
We decided to go with Britannic because we were confident that they could not only look after what we needed now, but are also the type of strategic partner we need for the future. The Project Manager has been excellent, keeping the project running smoothly, managing any difficulties and regularly communicating with us on progress.
Refresh your existing organisation infrastructure
Introduce self service, automation and much more!
Are low/no code, AI, machine learning and RPA
Move you towards a ‘mobile first’ strategy