New Year, new Digital Transformation project?

Entering 2020, we know that customer engagement and scaling up operations will be key. All that, whilst both reducing time to market and costs. During this seminar we’ll look at how you can achieve key business objectives like this through digital transformation.

You will learn how to:

  • Enhance the customer experience
  • Re-factor legacy systems for the cloud
  • Integrate new technology with old by overlaying your legacy tech
  • Increase market sustainability
  • Modernise your Mitel (and many other) solutions 

With Britannic’s skillset and experience we offer you a helping hand to make your digital transformation project a success by breaking it up into manageable components that can be measured and justified.

This is a FREE event for qualifying end-user organisations only.

With speakers from:

         

What's on?

Digital Transformation insights

Demos

An update from Mitel

Who should attend?

  • Customer Service Director
  • Heads of Contact Centres
  • Operations Directors
  • IT Directors
  • Digital Transformation Leaders
  • Business decision makers

Book my place

Steve Waldron, CTO, Grange Hotels

It's very useful to take time out to do some future thinking and hear from industry leaders about where the business direction should be going...the Britannic Presentations join up the dots in terms of the direction of the technology and how it can be all brought together

Agenda

Registration / Welcome

Welcome Presentation

Digital Transformation in a Legacy World

Demos

Coffee Break

Mitel Update

Finish & networking lunch

Mia Manson-Bishop, Customer Experience Director, David Lloyd Leisure

I came with my IT Director and we enjoyed the presentations. I'm interested in how you integrate artificial intelligence with the agents and how you achieve an enhanced experience by getting them both to work together

Location:

Mitel
2 London Wall Place,
Barbican,
London
EC2Y 5AU

Get directions