We are happy to announce that we are back on the Procurement for Housing Framework (PfH)!

This means we can help housing associations transform their customer experience through smarter use of communication technology. If you are struggling to meet the changing demands of your tenants, want to improve customer experience, save time and money or just want to improve operational efficiency, we can help you! Working hand in hand with PfH members and leading technology partners such Five9, 8x8, Bizvu, Mitel and Daizy we will audit, enhance, and develop your digital communications processes.


The Lots We Will Work Under

Lot 1 - Networking and Security

Lot 3 - Total Communications Solutions

Lot 4 - Mobile Communications

Lot 6b - Internet of Things (Private Gateway)


What is the PfH Framework?

“PfH delivers complete, whole house services that encompass not just frameworks, but consultancy, technology and dynamic purchasing systems; all of which allow members to achieve step-change improvements through a combined approach of delivering immediate cost savings at the same time as driving insightful long-term benefits.” – PfH Group


What can we offer?

For over 20 years our Digital Transformation and Customer Experience projects have delivered excellent results in the Housing Sector. Why not take a look at this case study to see how we helped Advanced Housing improve their business processes and reduce their costs significantly.

We have 35 years’ experience in business communications, contact centre technologies, cloud, networks and digital innovation, which your housing association can benefit from. We will provide you with increased efficiency in back-office operations and improved digital customer service, so you are able to meet the demands and expectations of your tenants and community.

We will also integrate, manage and maintain your communications platforms and applications. That removes the burden of managing separate systems and suppliers and gives transparency on ICT services consumed.

Here are just some of the things you can expect when working with us:

  • Support self-service
  • Opening new engagement channels
  • Streamlining communication processes
  • Implementing proactive repair strategies
  • Better management of void properties
  • Supply services to improve staff wellbeing


Many housing associations already benefit from our end-to-end solutions, seamless project delivery and generous knowledge sharing including Wakefield & District Housing, Peabody Trust, Advance Housing, and Tower Hamlets.

Our solutions are aligned with your requirements, supported by agile roadmaps. We will put your needs first; our approach is designed to partner with you and provide you with end-to-end solutions.


Britannic Technologies 5D Model for Housing

Our proven 5D model ensures you are delivered the best ICT innovation solutions and digital transformation.

Together, we discover the operational challenges, applications and network technology that fit your company’s work style.

We demonstrate potential solutions and run pilots, so you can see the potential value, return and achieve buy-in across the organisation.

Our vendor-certified engineers and IT developers design your tailor-made solutions.

Your dedicated Project Team deliver the solution when, where and how you want it. On spec and on budget.

As your technology partner, we work with you to proactively support and develop the solution and proactively manage and maintain your system, as your business evolves.


Want to know more? Get in contact with us to have a quick chat!