Advance Housing and Support provide homes, support and other community related services. They specialise in supporting people with disabilities and mental health conditions. Their vision is to enable customers to live independently, to live the life that they choose.
Single Communications Solution
An aging WAN and different phone systems across the sites, made it difficult and costly to manage with complex billing issues Their objective was to have a single, seamless communications solution and billing through a managed service provider. They selected technology from housing specialists, Britannic Technologies to provide the WAN through a managed service.
Robust and Reliable Network
The organisations’ offices and 60 remote sites are now fully supported by the new WAN that is more secure and provides greater reliability and availability. They have a reduction in down time because if a site disconnects from the network, it is fixed rapidly where as previously it could be down for days.
Advance Housing and Support were looking to make cost-savings through a single billing platform. Over the term of the contract they expect to make significant financial saving and efficiencies over the five year contract making a substantial saving! Now they have better control over the costs they can plan and budget more effectively.
Business As Usual
At the start of COVID-19 we assisted Advanced Housing and Support to rapidly implement home working for all staff and the contact centre agents. The contact centre is usually based in Leicester, but we worked very quickly to get all agents working from home on Mitel teleworker sets with limited disruption to the Contact Centre, meaning end-users would not have noticed the transition.
Advance Housing and Support benefited from a managed service due to the improved strategic approach to telecommunications. Leaving them to focus on the wider digital transformation journey.
Mitel Contact Centre
The contact centre is based at Leicester where tenants call in who are logging repairs for their property or requesting support from staff.
Release the IT Team
Advance Housing and Support have a very small ICT team, with the managed service the team are now free to focus on more strategic areas.
Delivering on Promises
Britannic Technologies helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.
Digital Transformation Going Forward
Moving forward on their digital transformation journey Advance Housing and Support will be looking at how they can improve their mobile working solutions, migrating to Microsoft Office 365 and planning to move fully to the cloud.