How do you deliver beyond traditional expectations?
Customer communication has evolved. A result of the wider developments in smart devices and mobile-first approaches, there is now a requirement to connect with your customers on their terms while consistently providing a personalised and engaging customer experience throughout the various touch points of your organisation.
The perfect fit for large and global enterprises, Avaya Aura Contact Centre is the ideal omnichannel solution for your business to go beyond phone calls and engage with your customers seamlessly across phone, text, IM, email, chat and video all through one easy-to-manage unified platform.
Deliver Consistent Service
Access historical and real-time screen-pop data to give agents advance knowledge of callers and provide more consistent customer experience with a deeper level of personalisation throughout your interactions.
Move away from repetition and regurgitation, show your customers that you know them and deliver the service they expect.
Reduce Cost to Serve
Expanding your customer interactions into lower cost channels, such as SMS/text, will help to reduce your overall call volume and related costs.
Provide Seamless Customer Experience
Avaya Aura allows your teams to manage multiple channels through a single agent desktop interface, unleashing your teams to engage with your customers in their favourite ways and to escalate interactions between channels without switching screens.
Have you thought about hosted Avaya Aura Contact Centre?
Do you want to retain control of your existing Avaya Contact Centre communications technology and IT infrastructure while reducing your operating costs and allow someone else to worry about the maintenance and day-to-day grind?
Yes? Then you need hosted Avaya solutions from Britannic Technologies.
Avaya Aura in the Cloud could be the way forward for you.
Explore Britannic Hosting Solutions
Let's Share Some Ideas
Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.