Social media monitoring and analytics
Your first step towards social customer service.
The most important conversations about your brand happen on social media. Listen in, get involved and unlock the potential of social media as a powerful customer service and marketing channel. We help you integrate your social media channels into the contact centre for rapid, personal social service and live interactions with your customers. Issues get resolved on the spot and questions answered to shorten the customer journey.
The Features and Benefits
Custom dashboards and reports
Agent scheduling and assigning of tasks and service request handling
Intelligent agent routing for inbound messages
Integration with email, contact centre, billing and CRM