Our latest insights
Adding Value to the Customer Experience with your Contact Centre
With customer expectations always rising, we look at how your contact centre can be turned into a customer experience powerhouse. The focus on the shift to digital lies at the forefront of this basis for competition, so our white paper explores why and how new ways of working and innovative technology solutions can add value.
Introducing Gamification in the Workplace will be Vital for the New Normal
Gamification has been overlooked in the past, but now is its chance to step into the limelight and aid employers in managing and motivating through the new normal. This article looks at how businesses and contact centres can utilise gamification to address new customer expectations and level up lowered morale post-crisis.