Our latest insights
Time to Act Like a Startup Company: Improve Business Agility, Adopt Hybrid Working and Respond Quickly to Changing Environments
Through challenging situations, start-ups always emerge. The COVID pandemic has been no different, with startup companies formed in 2020 9.5% higher in the first nine months of the year than the same period in 2019 (Enterprise Nation).
Our article looks at why more well-established businesses should behave more like a start-up. To drastically improve business agility and respond to the changing environment.
Customer Email Management & Handling: Start Automatically Routing Thousands of Incoming Customer Service Enquiries as Early as Tomorrow
Provide a consistent customer experience, increase first contact resolution and introduce more self-service portals with better email management & handling. We look at how technology can help take away to manual and menial tasks associated with answering customer email enquiries.