Our recent focus on providing actionable insights from data with tools such as Calabrio, Uniphore, SIP Insights and Textually, is helping to provide the answer to that long-sought problem of “you don’t know what you don’t know” – highlighting trends, patterns, sentiment and opportunities for improving and modernising customer interaction and process fulfilment.
To amplify our customer-centric vision, I'm pleased to announce the formation of a new team, that of Customer Experience and Delivery, championing a unified approach that strengthens and unifies our consultative reviews, advisory, solution design, outcome led delivery and ongoing customer success, underpinned with ongoing commitment to continue to develop our key systems, such as CRM and CZONE to meet the needs of our customers.
The launch of our enhanced managed services act as a natural complement to our Customer Experience and Delivery team and stands as a testament to our dedication to freeing our customers from the nuances of BAU management, enabling them to focus on opportunities to innovate and transform their own businesses, backed by a team of subject matter experts, super charged through targeted data insights.
In this whirlwind of change, our promise remains constant: to work hand in hand with you, supporting your needs today and our shared journey towards the future. Your trust fuels our ambition, and as we head towards these new horizons, I want to emphasise our commitment that together in partnership, we're not just watching the future; we're shaping it together.
Thank you for your enduring trust and partnership, I eagerly anticipate the many successes we'll achieve together as your consultative technology partner, translating business needs into system design, delivering successful outcomes to improve customer experience and operational efficiency - through data insights, expertise, strategic systems design, and value driven managed services.
Jonathan Sharp, CEO, Britannic