Enabling Peabody to control their customer journey has deflected over 25,000 emails from their contact centre, improved their Trustpilot score, their agent experience and brought all of their communication (including social media) into one place......all with an ROI of less than 8 months.
Rainbow International Restoration
Bringing agility and efficiency to the forefront of business. Transitioning from on premise solution to an 8x8 cloud-based XCaaS platform, for better customer experience, customer engagement and greater flexibility.
The Institution of Engineering and Technology (IET) were struggling with PDQ machines for payments over the phone. We moved them to a cloud-based PCI DSS compliant solution that enabled payments to be taken anywhere and saved them 30 hours a month!
During the COVID-19 lockdown Godalming College were faced with the challenge of not being able to interview prospective students. We deployed Mitel MiTeam Meetings to enable teachers to engage with the applicants.
With our Dynamic Call Routing solution, Trailfinders were able to continue to deliver an outstanding customer service during COVID-19. Helping them to manage the 400% increase in call volumes.
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We help clients to manage, unify and future proof their communications to lower costs, increase productivity, efficiency and security.