With our Dynamic Call Routing solution, Trailfinders were able to continue to deliver an outstanding customer service during COVID-19. Helping them to manage the 400% increase in call volumes.
Advance Housing and Support
We were able to centralise Advance Housing and Support's business communications by replacing their separate, aging systems across 60 sites and in turn reduce billing complexities.
South Liverpool Homes
Discover how Britannic’s comprehensive maintenance and management of South Liverpool Homes (SLH) Mitel communications platform underpinned their service.
Mercury Holidays, an award-winning holiday company manage thousands of digital interactions with INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.
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We help clients to manage, unify and future proof their communications to lower costs, increase productivity, efficiency and security.