Break Your Digital Transformation Barriers!

Meet us at Stand #2264 to discover how you can accelerate Digital Transformation in your contact centre with flexible infrastructure, service automation and intelligent personalisation. 

Our team will be on hand to share DX ideas, to help you compare Avaya, Microsoft and Mitel solutions and to give you a taste of the integrated digital tools & strategies Britannic customers have already rolled out in their customer service hubs!


  • Omnichannel Contact Centre Solutions
  • The Sweet Spot between Customer Service Automation and Personalisation
  • UX & Agent Productivity Solutions to Streamline Operations
  • Technology & Cultural Change Strategies

We’ll show you how you can pave the way for contact centre innovation!

Share in Britannic’s Innovative Thinking

Join Jonathan Sharp for a bite-size insights session in Theatre 8, 11:45 – 12:15, on Day 1 of the Show! He will explain how contact centres can use web calling, messaging, video and co-browsing to reduce average handling time, personalise online service and actively engage customers during their browsing sessions on your website.

For more information, or to register for the event, visit the Call and Contact Centre Expo website.


ExCeL London,
Royal Victoria Dock,
1 Western Gateway,
E16 1XL,

Get directions

Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.