Achieve 100% Rapid Automatic Email Processing

Being snowed under by customer enquiry emails is a common problem for many businesses. With manually sorting, organising and forwarding for the right department to respond being an extremely time-consuming task for agents and customer representatives.

But what if we told you, you could automate all of this?

Why Attend?

About the Webinar:

  • Includes live demo and resources for participants
  • Free rules workshop for INBOX for all delegates that attend live webinar
  • Ideal for leaders in IT, operations, digital or contact centre roles

What you will Learn:

  • Core benefits of a unified platform for email handling
  • How AI can be used to seek further information from customers
  • Why email parsing and OCR reading are crucial for becoming data-first
  • How the automation of customer enquiry emails paves the way for more self-service and future innovations around your CX
  • How to integrate systems to update records automatically

Make Massive Manpower Savings & Grow your Business!

Email Handling Webinar Graphic

Leaving your agents and customer service reps free of the manual side of customer emails so that they can focus on higher value areas that have been categorised and prioritised for them automatically.

Our webinar will discuss how INBOX will automatically read, respond, or route your customer email enquiries. Organising them in one single view based on the content, context, sentiment (or channel).

The session will last for one hour, with time for questions at the end. Sign up now using the blue bar at the bottom of your screen!

Speakers & Agenda

Jonathan heasdhot

Jonathan Sharp
Sales & Marketing Director
Britannic Technologies

Gillan headshot

Gillan Ide
Head of Digital Shift
Britannic Technologies

INTRODUCTIONS

Who are Britannic Technologies?

HANDLING DIGITAL INTERACTIONS

Case studies & examples

Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

DIGITAL DEMO

INBOX

Gillan Ide, Head of Digital Shift, Britannic Technologies

Q&A

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