Digital Transformation is happening all around us and in the contact centre in particular.

Join us to find out how you could improve digital customer service and teamwork in your contact centre with apps that connect people across desktop and mobile, and small integration tools that connect your systems, processes and data silos.

Whether you're a Mitel user or looking to become one, we have a few ideas how to squeeze more value out of your contact centre technology!

Why Attend?

  1. Learn how to maximise the performance of the MiVoice Contact Centre platform
  2. Share your thoughts on what the contact centre of the future might look like for your business
  3. Understand how to develop your contact centre for positive CX and business outcomes
  4. Catch up with the Mitel technology road map for 2019
  5. Discover complementary technologies including AI, IoT and M2M apps

Who Should Attend?

  • Customer Service Directors
  • Heads of Contact Centres
  • Operations Directors
  • IT Directors
  • Business decision makers

Descision Makers Find Our Seminars Useful and Insightful

"It's very useful to take time out to do some future thinking and hear from industry leaders about where the business direction should be going...the Britannic Presentations join up the dots in terms of the direction of the technology and how it can be all brought together"

Steve Waldron

CTO - Grange Hotels

"I came with my IT Director and we enjoyed the presentations. I'm interested in how you integrate artificial intelligence with the agents and how you achieve an enchaned experience by getting them both to work together"

Mia Manson-Bishop

Customer Experience Director - David Llyod Leisure

Agenda

Registration

Introduction Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Accelerating Digital Transformation with Apps Jonathan Sharp, Sales & Marketing Director and Steve Higgins, Pre-sales Consultant, Britannic Technologies

Coffee and Networking

Multimedia Contact Centre Update Shameem Smillie, Contact Centre Manager, UKISA, Mitel

Smart Inbox and Orchestration Layer Alex Nichol, MD Bizvu

Round Table Discussion: The Future of the Contact Centre and Barriers to Success

Demos Andy Trimbee, Contact Centre Specialist, Mitel

Lunch, Networking & Individual Consultations

Close

Our Seminars Attract Companies Like...

Location:

Mitel City Offices,
10th Floor,
155 Bishopsgate,
London
EC2M 3YX

Get directions

This event has now passed.

If you'd like to book a demo, however, or would like to meet us to discuss your requirements, drop us a line and we'll arrange!