Mitel Seminar: Contact Centre Briefing 2019

Home
Events
Mitel Seminar: Contact Centre Briefing 2019

Digital Transformation is happening all around us and in the contact centre in particular.

Join us to find out how you could improve digital customer service and teamwork in your contact centre with apps that connect people across desktop and mobile, and small integration tools that connect your systems, processes and data silos.

Whether you're a Mitel user or looking to become one, we have a few ideas how to squeeze more value out of your contact centre technology!

Why Attend?

Learn how to maximise the performance of the MiVoice Contact Centre platform
Share your thoughts on what the contact centre of the future might look like for your business
Understand how to develop your contact centre for positive CX and business outcomes
Catch up with the Mitel technology road map for 2019
Discover complementary technologies including AI, IoT and M2M apps

Who Should Attend?

Customer Service Directors
Heads of Contact Centres
Operations Directors
IT Directors
Business decision makers

Descision Makers Find Our Seminars Useful and Insightful

"It's very useful to take time out to do some future thinking and hear from industry leaders about where the business direction should be going...the Britannic Presentations join up the dots in terms of the direction of the technology and how it can be all brought together"

Steve Waldron

CTO - Grange Hotels

"I came with my IT Director and we enjoyed the presentations. I'm interested in how you integrate artificial intelligence with the agents and how you achieve an enchaned experience by getting them both to work together"