Digital Transformation is happening all around us and in the contact centre in particular.
Join us to find out how you could improve digital customer service and teamwork in your contact centre with apps that connect people across desktop and mobile, and small integration tools that connect your systems, processes and data silos.
Whether you're a Mitel user or looking to become one, we have a few ideas how to squeeze more value out of your contact centre technology!
Join our round table discussion around the contact centre of the future.
Book your place now!
Agenda
Introduction
Accelerating Digital Transformation with Apps
Coffee and Networking
Multimedia Contact Centre Update
Smart Inbox and Orchestration Layer
Round Table Discussion: The Future of the Contact Centre and Barriers to Success
Demos
Lunch, Networking & Individual Consultations
Close
Why Attend?
- Learn how to maximise the performance of the MiVoice Contact Centre platform
- Share your thoughts on what the contact centre of the future might look like for your business
- Understand how to develop your contact centre for positive CX and business outcomes
- Catch up with the Mitel technology road map for 2019
- Discover complementary technologies including AI, IoT and M2M apps
Who Should Attend?
- Customer Service Directors
- Heads of Contact Centres
- Operations Directors
- IT Directors
- Business decision makers