Seamlessly integrate your communications with your CRM
Design a Unified Customer Experience
Deliver one experience for your customers by unlocking the power of RPA, AI and Smart Inboxes.
UC Expo is Europe’s largest event for unified communications. It’s a place for contact centre specialists and industry professionals to network and showcase the latest technology emerging in the contact entre.
Britannic Technologies will be exhibiting again this year to demonstrate how we can help you bring your customers one unified customer experience. We specialise in helping businesses with Digital Transformation by providing digital technologies that drastically improve business communications. Our intelligent solutions work together to integrate, automate and improve all interactions your customers have with your company.
Visit us on stand F116 to learn how we can create a unified customer experience for your business to:
- Increase first-time resolution
- Reduce the cost to serve
- Improve your customer experience
- Decrease the amount of systems your agents need to use
If you’re already registered, why not book a meeting with one of our experts at stand F116 now?
Registration for the UC Expo is FREE before 19:00 on 14 May 2019 – Save yourself £35 and register now!
How Digital Transformation Reduces Costs & Improves Customer Experience
Jonathan Sharp
Thursday 16 May | 12:20 - 12:50 | Customer Contact Technologies Theatre
With digital transformation happening all around, it’s never been more important to ensure that your customer experience is seamless, throughout the customer journey.
Learn how your business can unlock the power of Conversational Artificial Intelligence (AI), Robotic Process Automation (RPA) and ‘Smart Inboxes’. With these technologies you’re able to create unified experiences across all the communication channels your business uses to talk to your customers. Whether that’s voice, email, or social media.
Key Takeaways
Reduce your costs whilst unifying and improving the experience of your customers. Jonathan will talk you through how you can make these technologies work in your industry.
Leverage your customer analytics to improve experience
Reduce the cost to serve while improving the experience
Technology that bolsters the customer & agent experience
Implement employee collaboration across the business
How we ensure successful delivery through change management
