Connecting campuses, people and purpose — with technology that supports every step of the student journey. From first enquiry to graduation and beyond, universities and colleges rely on clear, consistent communication. We help modernise your infrastructure with integrated telecoms, smart contact centres and flexible digital tools — empowering staff, engaging students and strengthening every interaction across your institution.
Legacy infrastructure can’t support the pace and complexity of today’s campuses. Whether it’s enabling flexible learning environments, digitising student services or connecting multi-site institutions, a secure, cloud-based foundation is key. We help universities and colleges transition to scalable, resilient infrastructure — integrating cloud telephony, collaboration tools and digital platforms that unify systems and keep every part of your institution connected.
From IT to academic departments, student services to administration, higher education depends on effective communication. Our unified communications solutions bring voice, video, chat, and collaboration tools together — helping teams work more efficiently, respond faster and stay aligned across campuses and remote environments.
Whether a prospective student is asking about a course or a lecturer needs support with a virtual session, every interaction should feel responsive and informed. Our smart contact centre technology enables personalised, consistent support — with intelligent routing, integrated student records and branded communications across voice, email, chat and SMS.
Periods like Clearing put enormous strain on teams — with surges in enquiries, applications and decisions. Manual processes slow things down and increase the risk of error. We help automate the routine — from handling FAQs with chatbots to sending real-time updates and routing enquiries efficiently through contact centre platforms. Automation not only speeds up response times but also frees staff to focus where they’re needed most.
Colleges and universities hold valuable data — on students, engagement, service use, and outcomes. But when systems don’t connect, that insight gets lost. Our AI Engine helps unify and interpret your data in real time — identifying trends, highlighting gaps, and enabling better decision-making across academic, operational and support teams.
Education should be inclusive and easy to navigate — regardless of background, language or digital ability. We enable institutions to deliver clear, accessible support across all channels, with tools like multilingual calls & messaging, co-browsing and mobile-friendly communications. It’s about making every student feel supported and every interaction count.
The Clearing process at universities and colleges is often complex and overwhelmed by high call volumes. By establishing a remote contact centre, expanding communication channels and integrating digital automation, institutions can streamline the process—enhancing the experience for both students and staff, boosting placement rates and increasing revenue.
Discover How We Can Help Your Clearing ProcessEffective communication is the backbone of every successful higher education institution, vital to fostering a strong academic environment. Yet, amidst the fast-paced demands of campus life, it’s often overlooked—leading to widespread challenges. In this guide, we’ll explore the complex landscape of institutional communication, offering practical insights and strategies to help you build a communication framework that not only functions well but drives meaningful engagement and long-term success.
The education sector was one of the most heavily impacted when the COVID19 pandemic hit. Educational institutions were faced with severe staff shortages, high rates of absenteeism, quarantines and closures. Students and educators experienced increased stress levels due to the lack of human interaction and instructional time. To relieve these pain-points and enhance the student experience, technologies were put to the test.
The UK is widely recognised for its prestigious universities, rich culture and expert faculty, making it a leading destination for international students. In 2021/2022, over 679,970 international students were enrolled—up 12.3% from the previous year, according to HESA. While many thrive both academically and socially, others may face challenges depending on their background and chosen institution.
Make Sure Your International Students Feel HeardThe education sector was one of the most heavily impacted when the COVID19 pandemic hit. Educational institutions were faced with severe staff shortages, high rates of absenteeism, quarantines and closures. Students and educators experienced increased stress levels due to the lack of human interaction and instructional time. To relieve these pain-points and enhance the student experience, technologies were put to the test.
Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.
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We’d love to start discussing your plans today. Whether you want to improve student engagement, start implementing automation or talk about your university Clearing strategy for next year. Let’s share some ideas.
