Our Convergence Summit returned in a completely digital format this year to look at how you can rebuild and thrive in a time being coined the new normal.

COVID-19 and UK lockdowns are forcing businesses to rethink their operating models, accelerate digital transformation plans and make waves within their industry. Over three days we explored core areas for business change.

You can access all the Tech Talk recordings on this page. If you’d like access to all the content from the event, you’ll need to request access.

View Tech Talks Request Keynote and Customer Resource

WHAT'S ON?

The Distributed Workforce Icon

DAY 1

THE DISTRIBUTED WORKFORCE

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Lean Business Models Icon

DAY 2

LEAN OPERATIONS

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Customer Experience Icon

DAY 3

CUSTOMER EXPERIENCE

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EVENT RESOURCE TAKEAWAYS

Plan and implement for the future of your business

Move to agile and leaner ways of working

Optimise for a workforce at home with productivity and motivation tools

Improve the customer experience whilst reducing costs

Strategies for opportunities in your industry

Access More Exclusive Content

If you want to access our Keynotes, Customer Talks and the slide PDFs from the event, fill out the form below to gain access!

DAY 1 - THE DISTRIBUTED WORKFORCE

Time to Rethink Leadership for a Distributed Workforce

KEYNOTE with Carl Francis, European Operations Director, PODIUM

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Support, Empower and Augment Employees for the New Normal

TECH TALK with Jonathan Sharp, Sales & Marketing Director, BRITANNIC TECHNOLOGIES

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Are You Ready to Drive a Paradigm Shift in the Way You Manage Your Remote Workforce?

TECH TALK with Dave McDowell, Senior Technical Consultant, ENGHOUSE INTERACTIVE

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Thriving Business to No Business, Surviving to Become Stronger with INBOX

CUSTOMER STORY with Neil Whitaker, Head of IT, MERCURY HOLIDAYS

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The Real Future of Work – the Pandemic Impact

KEYNOTE with David Silke, Chief Marketing Officer, MITEL

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Delivering Critical Enterprise Applications with 5G & 4G

TECH TALK with Tadhg Kenny, Head of Vertical Solutions & Marketing, DRUID

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Human Process Automation (HPA™) – the Cyborg Contact Centre Agent

TECH TALK with Danny Singer, CEO, NOETICA

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DAY 2 - LEAN OPERATIONS

The Value in Design Systems

KEYNOTE with Amy Hupe, Product Owner and Design Systems Advocate

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To Automate or Not to Automate? That Is the (Key to Lean Business Operations) Question

TECH TALK with Gillan Ide, Head of Digital Shift, BRITANNIC TECHNOLOGIES

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Integrate and Collaborate with APIs as a Service

TECH TALK with Rasheed Ajibola, Integration Consultant - UK&I, AVAYA

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Is the Customer Phone Call Consigned to History as a Result of Covid-19?

CUSTOMER STORY with Eoin Grace, Deputy Head of IT, MARKERSTUDY INSURANCE

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Using Lean Principles to Adapt, Innovate and Optimise Your Business Operations!

KEYNOTE with Alex Nicoll, Director, BIZVU

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Your Cloud and Business Critical Applications Are Only as Good as Your Network

TECH TALK with Tom Nicholls, Solutions Consultant, EXPONENTIAL-E

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Workforce Management: From Survive to Thrive in Changing Times

TECH TALK with Richard Pinnington, Director of Strategic Channel Partnerships, CALABRIO

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DAY 3 - CUSTOMER EXPERIENCE

How to Survive and Thrive in the New CX Jungle

KEYNOTE with Jeremy Payne, Group VP Marketing & Alliances, ENGHOUSE INTERACTIVE

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CX designed with humans in mind

TECH TALK with Shameem Smillie, Contact Centre Sales Manager UKISA, MITEL

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Bring the in-person experience online: how all organisations can manage customer contact through websites/apps

TECH TALK with Felix Winstone, Managing Director, TALKATIVE

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Queen Mary’s digital journey from Clearing to Enquiry management

CUSTOMER STORY with Dr Rachel Bence, CIO, QUEEN MARY UNIVERSITY OF LONDON

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Powering CX with EX

KEYNOTE with Natalie Keightley, Senior Director Global Solutions Marketing, AVAYA

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Skill & Ability Based Routing Engine (SABRE™) – New contact centre technology for your unfair advantage

TECH TALK with Danny Singer, CEO, NOETICA

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Reimagining QA in the ‘new normal’

TECH TALK with Pete Ellis, Chief Product Officer, RED BOX + Ted McKenna, SVP Product, TETHR

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Access More Exclusive Content

If you want to access our Keynotes, Customer Talks and the slide PDFs from the event, fill out the form below to gain access!