Unleash your teams to engage and interact like never before.
Communicating fast and personally with your customers continues to be a challenge. The expectation of 24/7, 365 service and the move to mobile, multi-device communication raises key challenges for your business to ensure you’re able to fully engage, interact and communicate with your customers when they want, in the way that they want.
How do you design better customer experiences and deliver the service and engagement your customers expect, while supporting the flexible working requirements of today? That's where Britannic and Avaya's Contact Centre solutions come in.
What Britannic Brings
As award-winning experts in Contact Centre solutions, we’re the perfect fit to work with you to deploy the best solution for your business.
As a trusted Avaya Edge Sapphire Partner, Britannic can provide you with all the latest insights into the Avaya ecosystem as well as give you access to the combined knowledge and experience of our in-house Avaya experts and development teams (typically ex-Avaya people) and wider Avaya partner community.
A techie for all seasons - Our partnership with Enghouse and expertise allow us to knit together the best solution for you.
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Not just fixers, we're doers - We work closely with you to turn your legacy systems into true business assets.
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More clarity, better decisions - Through our Discovery process we help you to devise a bespoke road map right for you.
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The support you need, when you need it - Our dedicated account managers and support teams are always on hand to support you.
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The bright new thinking your business needs - We'll always keep your business ahead of the tech curve with our UC knowledge and expertise.
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Sounds great, doesn’t it? But how do we bring your best customer service to life?
The Solutions:
Avaya Contact Centre Select for IP Office
The perfect fit for midsize businesses, Avaya Contact Centre Select for IP Office will empower your teams to interact and engage with each other and your customers like never before.
Avaya Aura Contact Centre
Designed from the ground-up for large and global enterprises, Avaya Aura Contact Centre allows you to communicate with your customers on their terms and help you provide effective customer experience and personalisation at every touch point.
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