Unleash your teams to engage and interact like never before.

Communicating fast and personally with your customers continues to be a challenge. The expectation of 24/7, 365 service and the move to mobile, multi-device communication raises key challenges for your business to ensure you’re able to fully engage, interact and communicate with your customers when they want, in the way that they want.

How do you design better customer experiences and deliver the service and engagement your customers expect, while supporting the flexible working requirements of today? That's where Britannic and Avaya's Contact Centre solutions come in.

Why Work with Britannic Technologies

Collaborate

We are stronger together, working as one, and communicate clearly, openly and timely, to provide support, constructive feedback and embrace diversity, to deliver exceptional outcomes.

Innovate

We embrace change, challenge the status quo, apply critical and design thinking to come up with new ideas and solutions that create new value for our clients, our company and our community

Trust

We build trust through integrity, accountability, fairness and acting ethically. We deliver upon the promises we make.

Partner

To find the right solutions and add value we listen to & understand our customers and partners and interested stakeholders, build strong strategic relationships based on mutual trust and respect.

Excel

We are a professional team that never stops learning, strives to be the best in everything that we do, and delivers excellent, fit-for-purpose solutions that add maximum value to our customers and partners.

Sounds great, doesn’t it? But how do we bring your best customer service to life?

The Solutions:

Avaya Contact Centre Select for IP Office

The perfect fit for midsize businesses, Avaya Contact Centre Select for IP Office will empower your teams to interact and engage with each other and your customers like never before.

Explore Avaya Contact Centre Select

Avaya Contact Centre Select for IP Office

Avaya Aura Contact Centre

Designed from the ground-up for large and global enterprises, Avaya Aura Contact Centre allows you to communicate with your customers on their terms and help you provide effective customer experience and personalisation at every touch point.

Explore Avaya Aura CC

Avaya Aura Contact Centre

Avaya UC

Explore how to transform your communications system into a truly collaborative platform

Discover more

Avaya Maintenance

Unleash your internal teams to get to those projects they’ve been putting off by placing the day-to-day grind with us

Discover more

Let's Share Some Ideas

Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.