Driving team and customer engagement with UC and contact centre solutions

If you are looking to accelerate business growth and simplify employee and customer communications, join our Avaya Technology Briefing on 5th October.

The briefing will provide technology leaders with facts on IP Office features & functionalities, guidance on platform deployment in the cloud, ideas for system/application integration and change management tips.

Additionally, our experts will update you on IP Office Release 10.1, Avaya’s powerful and easy-to-use UC&C solution for midsize businesses, as well as on IP Office contact centre solutions for multi-channel customer communication.

Whether you are an existing Avaya user looking at how you can gain competitive edge with the latest version, or whether you are considering the merits of Avaya’s unique combination of applications, software and services for the first time, this Briefing delivers a 360° view in one compact morning session.

Product demonstrations and a networking lunch will round off the morning.

The day will begin with registration, tea/coffee at 9.30am. Presentations start at 10am.

Location:

Avaya London Office
19th Floor, Tower 42
25 Old Broad Street
London
EC2N 1HQ

Get directions

What's On?

Registration

Welcome and Introductions

Avaya Business Update Philip Hesketh, ‎Regional Channel Director UK & Ireland, Avaya

"Is Your Network UC Ready?" Peter Wilson, Pre-Sales Consultant, Britannic Technologies

"How To Increase Staff Productivity By Engaging More With Your Teams" Carl Campkin, Territory Account Manager, Avaya & Alan Keith, Principal Solutions Specialist, Avaya

Coffee Break

"How To Make Engagement A Success" Richard Betts, Britannic Technologies

"Creating Exceptional Customer Expectation" Avaya Specialists

Networking Lunch & Individual Consultations

Why attend

Explore IP Office in depth, including unified communications,multi-channel contact centre and real-time applications. Plus an exclusive chance to have your technical and commercial questions answered by experts from Avaya and managed services provider, Britannic Technologies. 

What you'll learn

  • Avaya technology & product updates
  • Business transformation through integrated UC environments
  • Latest multi-channel contact centre solutions
  • Benefits of centralised, resilient telephony
  • Deployment models and trends
  • Britannic's change management

Who should attend

  • IT Directors and Managers
  • Operations Directors
  • Contact Centre Managers
  • Customer Service Directors

Book your place!

If you have any questions ahead of the event, please get in touch with us on 01483 544 807.

Web Chat